Guildford - Area Contract Manager
We are currently seeking an experienced Grounds Maintenance Contract Manager to join the company based in London and Surrey, which offers top-quality grounds maintenance and communal cleaning services.
Core Job Purpose
To lead, manage and be responsible for the operational performance of a number of Ground Maintenance contracts to include the strategic development, improvement and growth of the business.
Safety & Environment: To implement and manage a robust health & safety (people, vehicles, operations & environment) culture in full compliance with company policies, procedures and systems and all relevant legislation ensuring compilation of data and commitment to improving the safety and welfare of our people and the environment within which we work.Ensure that we adhere to and improve upon Company's community and environmental goals and aspirations.
Strategy and Growth: To develop, agree and manage a robust strategy and annual plan for the Contracts to meet the contractual requirements and business targets, including growth aspirations and be accountable for its delivery.· To conduct regular reviews of plans, monitoring and taking action to ensure business targets are met, including submitting accurate and timely reports to the appropriate line management.· To implement rigorous processes for contract performance and measurement utilising and/or developing the appropriate suite of KPI’s and using the data to drive decision making and contract improvements.· Maximise opportunities for growth and/or the efficiency of resources deployed on the contract.
Customers Advocacy & Innovation· To represent and promote the ‘Wealden Way’ to customers, stakeholders, the community and the public, fostering a partnership approach to relationships.· To develop and maintain a network of relationships with the customer, potential customers, partners and stakeholders (to include employees, trade union representatives and any other relevant bodies) in order to anticipate and meet customers and stakeholders existing and future needs.· To lead customer service excellence and a continuous improvement culture, so that the business remains at the leading edge of service delivery and value, benchmarking against the appropriate family group and/or competitors, using data to drive improvement.
Leadership & Employee Engagement· To provide leadership and management to the business such that all employees understand and adopt the strategy and plans and are motivated to achieve their objectives in a timely and professional manner.· To recruit, motivate and develop a team to deliver the goals and aspirations of the Services.To ensure that the business is fully resourced with talented people who have the necessary strengths and integrity to be able to operate in accordance with company policies & procedures· To ensure that the contract is optimally structured, reviewed, managed and operated accordingly (people, vehicles, operations).· To ensure that a best practice framework is in place for the delivery of the Contract using processes, procedures and systems which are aligned to those in place across the Company as appropriate and contribute towards the
improvement and innovation within the business.
High Performance (including turnover, margin & cash): To ensure effective financial management is in place to achieve profit and cash targets meeting corporate and legal requirements, being flexible and proactive in your approach enabling improvement where possible.
Key Personal Attributes:- Strong Leadership and People Management Skills
- Excellent Stakeholder Management Skills
- Commercially & financially astute
- Open minded & results orientated
Qualifications: Management and Horticulture qualifications – H&S - IOSH – NEBOSH certified
Knowledge & Experience: Multi-disciplined contract environment, with specific appropriate skills aligned to the contract needs, Local government, and private contracting and tendering, Analytical data driven
People management skills: Customer focused - IT Literate – Microsoft – software scheduling tools