Security Response Officer

We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

Job overview

The postholder will work as part of a cohesive team providing a 24/7 frontline security service to the organisation at any of the Trust establishments throughout the duration of your employment. This role will include the prevention and detection of crime or anti-social behaviour, ensuring the safety of patients, colleagues and visitors on Trust premises, and ensuring the security of Trust property and assets.

Main duties of the job

Help and assist colleagues, patients and visitors in a manner that reflects positively on the Security Service and the Trust.

Will respond quickly and effectively to incidents that may occur suddenly and without warning.

Conduct internal/external patrols of Trust sites and grounds to prevent and deter criminal or antisocial behaviours,

Frequent patient monitoring duties. This may include dealing directly with patient’s who lack capacity, may behave in inappropriate ways and/or present themselves as violent & aggressive

High-profile presence on wards and departments as requested by Supervisor.

Remain vigilant and alert to surroundings, demonstrating a ‘think on your feet’ capability, make independent decisions as/when required to situations that may evolve quickly and often without any warning

Provide protective escort to colleagues to/from their areas of work and to/from their vehicles, along with protective escort to patients transferring between Trust buildings. This may also include escort to colleagues moving monies within the hospital to General Office.

Provide assistance to management that supports the function of the service including supporting any persons holding that role in a ‘temporary or acting’ capacity.

Ensure calls to the Security Control Room are dealt with politely, efficiently, and courteously. Ensure emergency calls are dealt with immediately.

Working for our organisation

We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

Please note, although this role is being advertised by East Lancashire Hospitals Trust, it will transfer to OneLSC a Corporate Collaboration hosted by East Lancashire Hospitals Trust on 1.11.24. There are no plans to change the location of the role.

1. The postholder will work as part of a cohesive team providing an effective security service to the Trust.
2. Help and assist colleagues, patients and visitors in a manner that reflects positively on the Security Service and the Trust.
3. Will respond quickly and effectively to incidents that may occur suddenly and without warning.
4. Conduct internal/external patrols of Trust sites and grounds to prevent and deter criminal or antisocial behaviours, utilising deister point areas to demonstrate assurance.
5. Frequent patient monitoring duties. This may include dealing directly with patient’s who lack capacity, may behave in inappropriate ways and/or present themselves as violent & aggressive
6. High-profile presence on wards and departments as requested by Supervisor.
7. Remain vigilant and alert to surroundings, demonstrating a ‘think on your feet’ capability, make independent decisions as/when required to situations that may evolve quickly and often without any warning.
8. Provide protective escort to colleagues to/from their areas of work and to/from their vehicles, along with protective escort to patients transferring between Trust buildings. This may also include escort to colleagues moving monies within the hospital to General Office.
9. Provide assistance to management that supports the function of the service including supporting any persons holding that role in a ‘temporary or acting’ capacity.
10. Ensure calls to the Security Control Room are dealt with politely, efficiently, and courteously. Ensure emergency calls are dealt with immediately.
11. Remain knowledgeable and up to date with Trust Policies and Procedures, including Local Operating Procedures (LOPs) and Standard Operating Procedures (SOPs).
12. Respond to alarms as requested by the Security Supervisor, these may include but are not limited to fire alarms, heli-shouts, major incidents, security breach alarms.
13. Assist in Trust response to a Major Incident, following instruction from the Management Team, Emergency Services and/or as per Policy and recognised Procedures.
14. Locking and unlocking of various areas within the hospital as per planned schedules or at request of Security Supervisor.
15. There will be exposure to distressing and highly emotional situations when responding to calls for assistance such as verbal and physical abuse from patients and/or visitors.
16. Challenge and establish the identity of a person within restricted areas of the Trust’s premises who are not wearing an ELHT ID badge, or who may be acting suspiciously.
17. Be proactive in ensuring any unsatisfactory conditions in or around the Trust’s premises that have potential to cause damage or injury are reported in a timely manner to minimise risk of harm.
18. Complete detailed reports in a timely period following attendance at an incident.

Person specification

Essential

• Security experience
• Ability to remain calm and professional when dealing with challenging situations.
• Basic computer skills
• A valid Security Industry Authority (SIA) Door Supervisor License
• Ability to deal with volatile and unpredictable people

• Public service or NHS Security or experience
• Ex-Military or Police
• SIA Public Space Surveillance (CCTV) License
• Math’s & English qualification

• Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
• This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
• Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.
• Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.

Disclosure and Barring Scheme (DBS)

If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained.

The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974.

However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.

The cost of an Enhanced Disclosure will be £55.38 and for a Standard Disclosure will be £27.38.

This cost is not applicable for a Volunteer post

The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust.

We aim to employ a workforce that reflects the diverse communities we serve.

We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background.

We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme.

If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible. By telephone 01254 732075 or email [email protected] or write to Employment Services, Parkview Offices, Haslingden Road, Blackburn, BB2 3HH