Customer Service Advisor - Out of Hours
Manpower UK Limited Inverness
Salary: £12.10 per hour (Living Wage Employer)
Shift Uplift: £400 per month
Shift Uplift: £400 per month
Hours: Night shifts are 1800 - 0700 and Day shifts are 0700 - 1800
Typical shift pattern is a 3-week rotation:
Week 1:- Mon
- Off, Tues - Off, Wed
- Off, Thu - Night, Fri
- Night, Sat
- Night, Sun
- Night
- Mon
- Off, Tues - Off, Wed
- Off, Thu - Off, Fri
- Off, Sat - Day, Sun
- Day
- Mon
- Night, Tues
- Night, Wed
- Night, Thu
- Off, Fri - Off, Sat
- Off, Sun - Off
- Respond to incoming requests via telephone, email, and web chat
- Log all requests in the appropriate call logging software
- Assign calls to relevant support teams
- Action Back Office requests as and when required
- Advise customers and support teams of known problems/workarounds
- Ensure customers are kept updated with the progress of their request
- Contribute to overall achievements by maintaining agreed personal targets
- Effective communication skills, both verbally and in writing
- Genuine passion for delivering exceptional customer service
- A keen willingness to learn and adapt
- The ability to work both independently and in a team environment
- Strong analytical skills
- Ability to work under pressure
Moray CouncilElgin, 36 mi from Inverness
Job Description
To work as part of a team within Customer Services, in the provision of a comprehensive front line (telephone and Email) information and advice service, for both external and internal customers in respect of all Council services...
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to deliver great standards and exceptional service every day.
The Ideal Candidate
• You will be as passionate about celebrating our customers’ life moments as we are.
• Is customer centric with a passion for driving excellence service.
• You will be able...