Customer Service Advisor - MOR10044
Moray Council Elgin
Job Description
To work as part of a team within Customer Services, in the provision of a comprehensive front line (telephone and Email) information and advice service, for both external and internal customers in respect of all Council services, in a professional and courteous manner.
Requirements- Deliver an excellent Customer experience
- Process customer and service information
- Support service development
- Experience of working in a busy Customer Service environment
- Experience of working with a range of computerised systems in order to retrieve and capture data accurately and securely
- Minimum of 4 SQA Standard Grades or equivalent at level 3 or above
- Experience of working as part of a team
- Ability to support existing and new team members with procedures and techniques that help to assist in handling enquiries from customers as well as when using computer systems
- Ability to record high volumes of information securely and accurately
- Ability to use own initiative when required to meet varying customer requirements
- A flexible and adaptable approach to changing service requirements
- Proven telephone Customer Service skills practised in a multi-disciplined environment
- Multi-tasking for the ability to listen to a caller and at the same time input information quickly and accurately
- Strong communication skills, both written and verbal
- Willingness to accept direction/delegation
- Ability to deal with people in an understanding and professional manner
- Ability to remain calm when dealing with emotional, difficult or stressed people
- Ability to maintain high standards of customer service in a time-pressurised environment
- Appreciation and acceptance of and commitment to the importance of confidentiality.
- Closing Date: 01 November 2024
- Starting Salary: £24,995.10
- £13.26 per hour
- 36.25 hrs per week
- 1 x full time post available
- Interview date 20 November 2024
- For further information contact Customer Services on (01343) 563076
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