Assistant General Manager
We are Flip Out, we are the UKs biggest and best adventure parks! We are now recruiting for an outstanding Assistant General Manager to join BRAND NEW park opening end of 2024 in Watford.
Job Overview
Reporting into the General Manager and with circa 20-40 direct reports you will support your General Manager to lead, inspire and create an environment where we “Create Unforgettable Experiences One Guest at a Time” for the thousands of visitors that you will welcome into your park with a very clear mindset where the safety of our team members and our guests is our highest priority.
Key Measure of Success
The maintenance and on-going improvement of the Company’s guest experience and feedback performance.The rigorous adherence to all applicable health and safety standards, with particular emphasis upon standard operating procedures, Food and Beverage operation, team member training, and operational performance monitoring.
The achievement of the Company’s business Key Performance Indicators including revenue targets, guests booked, operating costs, and overall budget management.
Duties and Responsibilities
You will thrive in a multi-function, fast-paced, high footfall environment where being hands is an essential part of your role.Follow the parks opening and closing operational directives along with all other operational daily, weekly & monthly objectives as per the operational platform
You will lead the way when it comes to ‘Getting stuck in’ and showing your team what a leader you are.
You will take responsibility for the park in the absence of the General Manager ensuring full handovers take place before GM absence.
You will enjoy partnering your General Manager in recruiting, coaching, developing and mentoring your teams and in the absence of the GM take the lead.
You will be responsible for taking the lead in full food and beverage operation. This will include basic cooking, food preparation, stock ordering, staff training, stock rotation and completing weekly stock counts.
Guest experience is at the heart of what we do so the ability to be face to face with your guests when your needed most is an absolute must.
You will have a strong head for numbers with real commercial awareness and spot every opportunity to increase revenue and where practicable present a business plan to your GM to highlight your ideas
The Health & Safety of our teams and guests is our highest priority and as such this will always be at the top of your agenda when coaching and leading the Duty management team in day to day park operations.
To ensure that the store maintains appropriate accident, incident, and associated contingency management arrangements, including test drills and staff training
To manage the day-to-day maintenance and on-going improvement of the store’s overall presentational standards, internally and externally
To manage the effective and efficient operation of the store’s overall premises and facilities management resources. This includes planned preventive and breakdown maintenance of building, plant, equipment, the operation of the catering and guest party services, and active management of all required inspection regimes
You will need to be a great communicator to your teams and your guests ensuring all feedback is dealt with promptly & professionally
You will be adaptable, resilient, smart, full of integrity and a real role model
To assist and support the General Manager in the operation of the store’s team member performance management arrangements, including the effective operation of the probation period scheme, and any individual casework (for example, attendance, punctuality, sickness, maternity/paternity etc, discipline, grievance, etc) management, as required
You will create and maintain an exciting and energetic workplace for your teams and a safe, fun-filled, exciting adventure park for all of our guests.
Speak to every team member on each of your shifts
To fulfil the role of Company Ambassador, both as a stakeholder in the Flip Out UK Group Store network, and also in leading & developing the park’s local community engagement programme.As with many roles, you will be required from time to time to work above and beyond your contracted hours owing to the demand of the business, its guests and team members.
Plus more depending on parks requirements.
Qualifications/Skills
Management experience within the leisure industryFood and Beverage Experience would be a huge plus!
Great coaching skills to develop your team
Outstanding people management skills
IT Skills
HR knowledge
Sound financial understanding
Working Conditions
You will work 5 days out of 7 with weekend work essentialStaff Discount available for family and friends
Salary: £27,625 per annum
Generous bonus scheme based on compliance, guest experience and commercial indicators