Practice Manager - Stockport

• Human resources management Manage the practices staff to ensure teams work effectively, including (but not limited to):
• Making sure staff understand their work objectives
• Ensuring all teams have an appropriate mix of skills and experience, and are equipped with the resources required
• Keeping staff motivated
• Maintaining staff to ensure the workforce is effectively covered during absence
• Delegating activities and workload as appropriate

• Financial and physical Manage income and expenditure systems (invoicing, banking, petty cash) Manage and maintain the practices physical and financial resources to maximum effect, including (but not limited to): Planning and monitoring income and cash flow to maximise budgets and to ensure funds are available as needed Making sure financial risks are identified and mitigated, taking action where needed Maximise income from the practices GMS/PMS contract, including (but not limited to): Monitoring performance against planned outcomes, taking action to remedy underperformance as required.

Ensuring claims are submitted in a timely manner, and that payments are received on time.

Planning and managing QOF activities and workload, delegating duties and monitoring progress, and taking corrective action as required Maintain up-to-date financial plans and records, including but not limited to: Keepingfinancial records up to date and accurate; these include accounts, banking data, payroll, superannuation, PAYE, insurance, etc Submitting up-to-date records and returns to the relevant agencies on time, including HMRC, CCG board, accountants, etc.

Ensure resources are maintained and stored, in line with specifications and requirements, including keeping records Implement safeguards to prevent inappropriate and fraudulent use of resources.

• technology and information Ensure the practices IT resources, including hardware, software and data, are managed and maintained in a way that safeguards patient information and benefits patient care, including (but not limited to): Making sure staff make the most effective use of the technology needed to perform their job Ensuring data and information are handled correctly, processed in an agreed format, actioned in a timely manner, stored and transmitted in a way that maintains confidentiality Ensuring the practice complies with legislation and information management standards, such as data protection, Freedom of Information, GMC guidance, etc Implementing procedures and systems that protect patient confidentiality at all times, including ensuring staff are aware of systems and how they work IT planning Maintaining the practices website, intranet and social media presence Developing and maintaining access to patient services

-Monitor the availability of appointments, both in advance and on a day-to-day basis, to make sure patient access is adequate, taking action to implement cover when required Review access on a regular basis, through surveys and audits, taking action where improvements are required.

Ensure services and developed are delivered in line with national and local guidance, commissioning priorities, equality legislation and patient rights.

• Ensure risks are identified, tackled, minimised and mitigated, in line with legislation and good practice, including (but not limited to): Reviewing policies and procedures to ensure they comply with requirements
• Lead on health and safety compliance, including (but not limited to): Ensuring the practices health and safety policy is up to date, and that all staff comply.

Making sure all types of insurance are up to date.

• Plan and implement strategic and operational priorities and monitor progress.

Identify areas of development for the practice and partnership, including presenting recommendations and ideas, and writing business plans.

• Making and promote appropriate staff training and development opportunities, including ( but not limited to): Developing a culture of learning and continuing education.

Ensuring that staff have opportunities and are encouraged to learn from experiences, such as significant events.

• Ensure all methods of communication in the practice are effective and work to the benefit of patients, as well as the practice and partnership.

Plan, schedule, organise and lead meetings, including drafting agendas, ensuring they are adhered to, allocating minute- taking and making sure actions are taken Make sure decisions are made in accordance with appropriate processes, based on consultation and on evidence, and to an agreed structure.

Use communication that is appropriate to the situation, including: Communicating and encouraging others to communicate in writing, by email, verbally, face-to-face, through convening meetings, noticeboards, information leaflets, via social media and through other methods as appropriate.

Communicate sensitively, and in an appropriate manner, with patients, carers, families and members of the public when required, including (but not limited to): Establishing appropriate communication methods to suit patients and carers level of understanding, cultural/language needs and preferred communication method.

Anticipating and overcoming barriers to communication, seeking support from other staff members where necessary.

• Ensure the patient complaints system is effective, and that all complaints are dealt with in accordance with the practices complaints procedure and statutory requirements, including (but not limited to): Making sure the complaints process is promoted effectively so that patients know how to raise a complaint Making sure all complaints are acknowledged and that the complainant receives a response within the required timescale.

Investigating all complaints in a fair and thorough manner.

Making sure all complaints, howsoever resolved, provide opportunities for learning and improving activities Making sure the practices complaints procedure is kept up to date, in line with updates to legislation and local and national guidance.

• The practice manager will implement, review, comply with and ensure others comply with the practices own equality and diversity policy, and legislation relating to equality and diversity, including (but not limited to): Recognising the rights of patients, carers, family members and colleagues, and respecting their needs, beliefs, privacy and dignity.

Not discriminating against patients, carers, family members or colleagues on the grounds of any of the protected characteristics in the Equality Act 2010 (or its amendments or later legislation) Identifying discriminatory practices and patterns of discrimination, taking appropriate action to tackle it, and instead promoting equality.

Recognising and promoting the right of patients to choose their care provider, and to participate in or refuse care.