Practice Manager

Please note that the Practice Manager will be responsible for all aspects of managing the Practice, staff and premises for the Partners.You will be responsible for the following, though there may be occasions to undertake other tasks where necessary for the efficient delivery of the Practices business: Project Management 1) Assist the Partners in the project management of new services and processes 2) Help maintain, review & develop effective working practices for clinical and non-clinical staff 3) Ensure all IT systems are up to date and effective 4) Be responsible for own training and keeping up to date with changes in NHS Personnel 1) Assist in the management of the Practice Team.

This includes supporting the non-clinical team and being the operational line management of the clinical team (supporting the Partners) 2) Conduct pre-employment checks and the induction of new staff. Assist in training of new and existing staff and conducting annual appraisals of non-clinical staff 3) Able to understand and implement HR policies, staff rights and responsibilities, performance management & ability to take necessary action in line with HR policies and procedures, ensure compliance with equality and diversity legislation and foster a positive E&D atmosphere in the practice 4) Assisting the Practices external payroll provider 5) Manage the rotas, annual leave and study leave process for clinical and admin staff 6) Arrange and ensure compliance re mandatory training for all staff 7) Workforce planning and job reviews Management of Information in line with NHS and GP Practice requirements Examples of responsibilities include but are not exclusive to: 1) Managing QOF and other targets to ensure a profitable practice and safe patient care 2) Governance and SEAs 3) Overview of the appointment system 4) Checking key performance indicators and Quality and Outcomes Framework (QoF) are met Administrative Duties 1) Answering patient queries and complaints in person, by telephone, or in writing 2) Take minutes in Partner meetings and disseminate to relevant personnel.

Monitor and ensure actions are carried out 3) Record staff sickness and perform return to work interviews 4) Oversee Patient Access 5) Co-ordinate practice-wide patient communication when necessary General 1) Attend meetings as agreed by the Partners, including monthly PCN meetings 2) Ensure the Practice is financially responsible and income streams are managed and claimed for as necessary 3) Modernise practice finance by implementing digitalised payment methods 4) Attend performance and development reviews with the Partners 5) Maintain regular consistent and professional attendance, punctuality and adherence to relevant health and safety / environmental procedures 6) To have a good understanding of Practice policies and procedures as laid out in the Practices Terms and Conditions and Employee Handbook & ensure compliance.To maintain and update the policies and procedures where necessary 7) To attend all mandatory training courses and any courses specific to this role as discussed with the Partners 8) Ensure the practice remains compliant with audit and information governance, suggesting, conducting & delegating audits as needed.

The above list serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform different tasks as necessitated by the development of this role as the practice develops, and the overall business objectives of the practice.