Junior Support Engineer (Full Time) - Taunton - ref. z6877719

apartmentDurell Software Ltd placeTaunton calendar_month 
Junior Support Engineer - £23k depending on experience.
An exciting new opportunity has become available for a motivated Junior Support Engineer to join our Taunton based support team.
Durell pride ourselves on support being at the heart of what we do and we are offering an opportunity to learn the ins and outs of Durell in order to assist clients with any queries or potential issues.

In the role as Junior Support Engineer you will be supporting our clients via tickets from our support desk. You will work alongside an established and friendly Taunton based team, completing tickets both individually and collaboratively.

Applicants will be able to demonstrate :

  • an excellent telephone manner with the ability to communicate effectively;
  • be familiar with the Windows operating system (including Microsoft Office);
  • an aptitude for problem solving;
  • the ability to work under pressure and meeting ticket SLAs.
Prior experience in a support or software-based role and/or an understanding of the insurance industry would be beneficial but is not required.
Our modern co-working space is based in Taunton with the option of hybrid working after a training period. All training will be provided and in the role as Junior Support Engineer must be keen to learn with enthusiasm and dedication.

Durell are a family business looking for a motivated individual to join the team!

Job Type: Full-time
Pay: £23,000.00 per year

Additional pay:

  • Performance bonus

Benefits:

  • Casual dress
  • Company pension
  • Cycle to work scheme
  • Sick pay
  • Work from home

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Taunton, Somerset: reliably commute or plan to relocate before starting work (required)

Experience:

  • Software Support: 1 year (preferred)

Language:

  • English (required)

Work authorisation:

  • United Kingdom (preferred)

Location:

  • Taunton, Somerset (preferred)
Work Location: In person

Reference ID: Durell JSE

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