Receptionist and General Clinic Administrator Dual Role
NHS Jobs Nottingham
Ensure all patient notes are prepared in line with Trust Standard guidelines and key performance indicators including current paper records or thin folders that will support DHR requirements Photocopying/scanning as required Using relevant electronic booking systems, arrange transport as necessary.
Deal appropriately with enquiries, by telephone and in person, from staff and the general public, seeking advice or referring elsewhere if necessary. Print appointment/procedure confirmation letters as necessary and send to patient with relevant information leaflets promptly.
Deal appropriately with enquiries, by telephone and in person, from staff and the general public, seeking advice or referring elsewhere if necessary. Print appointment/procedure confirmation letters as necessary and send to patient with relevant information leaflets promptly.
Keep personally updated and be able to advise patients in relation to peripheral services available, i.e. transport, interpreting services etc. Be able to competently use Hospital IT systems and other information technology systems and participate in training programmes to develop and update personal skills to meet the needs of the department Present a professional, polite and courteous attitude at all times and be appropriately dressed when on duty Undertake any other duties, which may reasonably be required.
Print clinic lists from Careflow in advance of clinic date. Greet patients at reception, check their personal details are correct, and if necessary amend in Careflow accordingly, ensuring patient confidentiality Using Careflow or any other relevant electronic booking systems arrange appointments for follow up clinics, as instructed by the medical/nursing staff Add follow ups to review lists for partially booked Ensure all clinic outcomes are recorded accurately on the day Notify Outpatient Co-ordinator or designated person of any patients who fail to attend their appointment who will take necessary action in line with departmental and/or Trust policies Be able to competently use Careflow and other information technology systems and participate in training programmes to develop and update personal skills to meet the needs of the department Maintain tidy, safe working environment, reporting any hazards or faults timely and appropriately Alert Outpatient Co-ordinator of clinic capacity issues as they arise.Able to travel across both sites when necessary
Nottingham University Hospitals NHS TrustsNottingham
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