Administration Officer, Band 2- Diabetic Eye Screening - Gloucester - ref. c20587715
Join us at an exciting time for Gloucestershire Hospitals NHS Foundation Trust! We have an ambitious plan for our journey to Outstanding and are looking for aspirational, committed individuals to join us, making a real difference to both staff and patients.
As a former winner of England for excellence award: Tourism destination of the year, the beautiful city of Gloucester and the scenic regency spa town of Cheltenham are fantastic places to work and live.
As a hospital Trust we are currently involved in over 100 clinical trials and studies, whilst also providing acute elective and specialist services to a population of over 620,000.
By joining Gloucestershire Hospitals NHS Foundation Trust new colleagues can look forward to a warm welcome and a future full of opportunities and support.
Job overview
We are looking for an Administration Officer to work with our team in providing comprehensive and confidential administrative support to the Gloucestershire Diabetic Eye Screening Programme.
The post holder will liaise with patients and healthcare professionals to ensure that the best possible care is offered. They will need excellent communication skills and be able to work well as part of a busy team, remaining calm under pressure.
Main duties of the job
The post holder will be required to assist with maintaining electronic records of diabetic patients within Gloucestershire and ensure that patients are invited for screening in a timely manner.
They will need good telephone experience and keyboard skills to book and rearrange appointments and have excellent attention to detail. The post holder will need to be flexible to meet with competing demands on their time within this busy office.
They will also be required to work within the reception area and be confident as the first point of contact for patients attending appointments.
Working for our organisation
Gloucestershire Diabetic Eye Screening Programme has the purpose of ensuring the early detection of sight-threatening diabetic retinopathy and the reduction of blindness. We are an award-winning team with an excellent professional reputation.
The department is closely linked with Research, Ophthalmology and Medical Photography to form a diverse and enthusiastic team.
Detailed job description and main responsibilities- Answering telephone enquiries from patients and other health care professionals
- Generating and mailing patient invitation and appointment letters and booking appointments.
- Printing and sending patients’ grading reports to patients, GPs and hospital Consultants.
- Maintaining accurate and up-to-date records on patient registration software.
- Undertaking general office duties to assist in the efficient running of the department.
- Providing assistance and cover during absence of other administrative team members, including receptionist, to ensure service provision is ongoing.
Person specification
Qualifications, Knowledge and Experience
Essential criteria- GCSE level A-C or equivalent in English
- IT skills (Word, Excel & Outlook)
- Ability to communicate effectively both in writing and verbally
- Ability to work independently, on own initiative and as part of a team
- Willingness to undertake further training / qualifications
- Previous experience of working in a screening environment or similar
- RSA II or equivalent in Word Processing or at least one years relevant administrative experience
The health and wellbeing of our staff and patients remains the priority of the Trust. Vaccination remains the best chance we have of conquering COVID and the Trust encourages everyone to take up this offer.
Please note, this vacancy may close as soon as sufficient applications have been received, so please apply as soon as possible if you are interested. The Recruitment Team are unable to accept any applications after the position has closed on NHS Jobs.
Committed to safeguarding our community
If applicable for the post, all successful candidates will be required to pay for their own Disclosure and Barring Service (DBS) check. The cost will be £29 (standard checks) or £46 (enhanced checks), and will be recovered through two instalments from the candidate's salary.Please contact [email protected] for further information.
The Trust is a safeguarding employer committed to the safeguarding and promotion of welfare of children, young people and vulnerable adults and expects staff and volunteers to share this commitment. The Trust is committed to safe recruitment practices to protect children and vulnerable adults, and any appointment will be subject to satisfactory clearance.As part of the organisation's commitment to Safer Recruitment, candidates may request copies of relevant policies and procedures by contacting the Recruitment Team at [email protected]
Committed to supporting service personnel
As part of our commitment to support Service Personnel, Gloucestershire Hospitals NHS Foundation Trust, in collaboration with the Career Transition Partnership, offer a Guaranteed Interview Scheme for all qualifying Service and Ex-Service Personnel.To qualify for a guaranteed interview, candidates must meet the essential criteria for the post and be either a current member of the Armed Forces, or be within the two year period of resettlement. If this applies to you please email the job reference number and your AR number to the Recruitment Team at [email protected]
Follow us on Twitter: @GHNHSFTCareers