Customer Services Advisor - Part Time
Leader Online Ltd Hartlepool
Leader Online Ltd. is seeking a passionate, dedicated customer service representative to join our growing team. You will be the face and voice of our company, providing exceptional service to boost satisfaction and loyalty.
Requirements
Key Responsibilities:
- Handle high volumes of inbound calls/emails, addressing orders, complaints and general inquiries
- Make outbound calls to confirm deliveries, survey satisfaction and upsell/cross-sell products
- Log all interactions in our CRM, ensuring issues are tracked through resolution
- Liaise with warehouse, purchasing, logistics and other teams to align on fulfilment and stock
- Identify process improvements to optimise customer experience
- Meet response time, resolution and customer satisfaction targets
Essential Qualifications & Experience:
- Proven customer service experience, preferably in an ecommerce or direct-to-consumer role
- Friendly and patient with outstanding communication and troubleshooting abilities
- Organised and detail-oriented with strong multi-tasking capabilities
- Self-motivated with the confidence to work independently
- Passionate about providing best-in-class customer experience
- Tech-savvy with ability to learn new platforms/systems
What We Offer:
- Competitive pay and benefits
- Growth opportunities and career development
- Fun, fast-paced team environment
- Chance to drive customer loyalty in a leading UK ecommerce retailer
- Subsidised Gym Membership
- 22 Days Holiday per annum plus bank holidays
- Length of Service - 1 extra day every 3 years
- Cycle2Work Scheme
- Employee Assistance Programme
- Access to Wellbeing Advice & Counselling
- Employee Referral Bonus
- £12 per hour
EENewcastle upon Tyne, 27 mi from Hartlepool
meltdowns
with your family is a daily occurrence. If so, you have transferrable skills
to succeed in a sales advisor role with EE. We’ll give you training on the
rest so you’re ready to talk confidently about all our products and services.
We don’t do ‘hard...
HR GOGateshead, 24 mi from Hartlepool
Customer Service Advisor
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• Job Tittle: Customer Service Advisor
• Location: Gateshead
• Salary/Hourly Rate: £11.62
• Job Type: Temporary to be permanent for right...
HR GO RecruitmentGateshead, 24 mi from Hartlepool
Job Tittle: Customer Service Advisor
• Location: Gateshead
• Salary/Hourly Rate: £11.62
• Job Type: Temporary to be permanent for right candidates
• Working hours/days: 8 hours between hours of 9am and 5.30pm 5 days out of 7 (weekend work...