Mobile Library Supervisor
Mobile Library Supervisor
Witham
£15 per hour
Fixed Term, Full Time
Community Based Worker
Please note this is a fixed term contract position until 31st March 2025.
Closing Date: Monday 14th October 2024
**There is a requirement for applicants to have a current HGV class 2 driving licence and must be able to drive a 12-ton vehicle**
The Role
Essex County Council (ECC) is one of the largest and most dynamic local authorities in the UK and is undergoing significant transformational change to further enhance customer focus, service, and delivery. The mobile library service is instrumental in providing a library service to our harder to reach residents due to mobility or geographical constraints.
The Opportunity
The Mobile Library Supervisor has a sound working knowledge of Customer Services and specific business processes. They provide an efficient and effective mobile library service by carrying out the day-to-day operation, driving and supervision of mobile library services, maintaining a high level of customer care, acting as the first point of contact for public access to council services and undertaking a range of library tasks that support the delivery of a quality library service.
Accountabilities- To welcome library users and help to deliver a quality service, working at the base or other appropriate Library as required
- Support all stock circulation procedures using the library services online systems including issue and discharge of loanable items, membership routines, reservation procedures, stock maintenance, overdue procedures, to sort, shelve and tidy returned material, to liaise with library staff on stock exchange and other procedures including attendance at meetings as required.
- To maintain and clean the vehicles in accordance with the requirements set out on the daily log sheet book including delivery and collection of vehicles for maintenance/repair.
- To deliver books and equipment as required.
- To comply with the individual responsibilities for Health Safety & Welfare in the workplace, including ensuring safeguarding children, in accordance with work role.
- To participate in training and development and be responsible for self-development.
- To support the implementation of the Service Plan, being proactive in the promotion and marketing of all services, to contribute to the provision of statistical returns and to be involved in informal customer consultation.
- To carry out such other appropriate duties as may be required.
- Current HGV class 2 driving licence and able to drive a 12-ton vehicle
- Experience of driving large vehicles and carrying out routine vehicle checks
- At least 21 years old (for insurance purposes)
- Able to use online IT systems effectively and efficiently
- Demonstrable experience of working in a highly customer-focused environment with good communication and social skills
- Experience working with customers from a broad and diverse range of backgrounds; Able to deliver quality customer service. Desirable is an understanding of working with elderly people
- Future and improvement focused approach, embracing and advocating change with the ability to deliver new ways of working.
- Understanding of working within a Local Authority or other complex organisation.
- Knowledge of Health and Safety procedures and processes.
- Knowledge of Data Protection (GDPR) and Freedom of Information legislation.
To read more about us please visit: Climate, Environment and Customer Services
Why Essex?
Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England's oldest town, Colchester, and two of its newest - Basildon and Harlow - are right here.Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us here.
Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.
We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.
What you should do next
If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Internal Careers website.
As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate.This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service
Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.
If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community here .
If you have queries on this role or require anything further, please email Ashleigh.Drake@essex.gov.uk OR Curve.Resourcing@essex.gov.uk
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