Customer Services Representative

Your new company

Join a global leader, dedicated to innovation with a large customer service function as they take on a transitionary project. To support the team, we require 2 Customer Service Representatives for a period of 6 months, supporting customer journeys.

Your new role

Reporting to the Services Manager, you will deliver an effective customer experience by:

• Answering inbound customer calls.
• Receiving and processing customer orders.
• Managing the day-to-day requirements of our customers.
• Logging and resolving customer queries/complaints etc. via CRM.
• Liaising with internal and external departments to resolve issues/queries in a prompt and efficient manner.
• Working closely with other departments to ensure customer orders are shipped to the highest level of service.
• Keeping and maintaining records of all orders and relevant documentation for easy reference.
• Processing credits subject to an appropriate level of authorisation.
• Ensuring all Internal Controls are complied with.
• Scanning all customer credit records and files on the computer system

• Excellent spoken and written English
• Good organisational, problem-solving and administration skills.
• Able to use own initiative and make decisions within the remit of the role.
• Use of Microsoft Office, ERP and CRM systems.
• Enthusiasm and flexibility, a team player.
• Confident communicator.
• Strong customer-facing skills, including clear and precise communication.
• The ability to manage multiple priorities whilst hitting deadlines, targets and KPIs.

Up to £28,000

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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