Customer Service Representative

Job Description

• You will be handling our customer enquiries via telephone, email and letter, providing a great customer experience.
• The role will require you to meet our customer expectations by providing a market leading customer centric service that builds excellent relationships.
• Demonstrate care and empathy for our customers and their needs when handling customer enquiries.
• Achieve high standards of quality, efficiency, and productivity.
• Build and maintain relationships through the delivery of customer requests within set standards.
• Take personal responsibility for meeting deadlines and resolving customer concerns.
• Demonstrate adherence to customer focus and conduct policy.
• Demonstrate flexibility and collaboration towards meeting customer and business needs.

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

• Customer-centric mindset and experience of working in customer service / administration.
• Ability to work to a high level of accuracy and deliver the best customer service.
• Demonstrate a flexible approach towards changing business needs.
• Professional attitude.
• Good IT skills.
• Good standard of education - Maths and English GCSE grade C+
• A gool level of spoken and written English is needed for this postion

This position is based in Bournemouth near the train station and is hybrid, 3 days a week once training is completed.

Start date is 24th Feb 2025

What you need to do now

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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