Customer Service Coordinator - Warrington - ref. y03708419

About Our Client

A presence within European markets and are continually growing brand.

• Manage customer queries and issues, providing timely and effective solutions.
• Coordinate with other departments to ensure customer satisfaction.
• Monitor customer service performance, suggesting improvements where necessary.
• Participate in team meetings and training sessions.
• Maintain customer service records and prepare reports on activities.
• Support the customer service team in achieving departmental objectives.
• Ensure adherence to company policies and guidelines.
• Contribute to the overall positive culture of the customer service department.

The Successful Applicant

A successful Customer Service Advisor should have:

• Fluent in European languages (French, German, Italian, Spanish).
• Experience of SAP (Advantage).
• A strong customer service orientation with a proven record of managing customer queries.
• Excellent communication and interpersonal skills.
• A team player attitude with the ability to coordinate with various departments.
• Proficiency in using customer service software and tools.
• A commitment to continuous learning and skill development.
• An understanding of the industrial / manufacturing industry.

• A competitive salary in the range of £32,000 - £36,000 per annum.
• Attractive personal and business bonus structure.
• Generous holiday leave of 27 days plus bank holidays.
• A pension scheme with up to 5% contribution.
• Flexible working hours.

With a strong focus on employee satisfaction and continuous learning, this is a fantastic opportunity for a dedicated Customer Service Coordinator to progress their career in the industrial / manufacturing industry. We encourage all suitable candidates to apply.