Ward Clerk - OAU (A9)
Job overview
The Ward Clerk is an integral part of the ward team here on OAU (A9). We are looking for someone who is proficient, organized, has good time keeping with excellent people and communication skills . They are required to provide a comprehensive service to patients and perform to a high standard the clerical duties.
A key part of the role will be to work along side our MDT to ensure that all tasks are completed to a high standard and in a timely manner. These tasks include (but are not limited to):
Communicating regularly with patient's relatives and loved ones to provide updates as a point of liaison , facilitating the attendance of patients onto the ward, updating the Hive system , answering and responding to phone calls in a professional and timely manner.Also ordering of relevant paperwork and stationary.
To operate within clearly defined limits of policies, procedures, protocols and guidelines within the department and when necessary improve good working practice.
Main duties of the job
We are looking for candidates who have an excellent telephone and communication skills and are eager to join our Administration team at Wythenshawe.
The position is a busy customer/administration service-based role where no two days can be the same. You will need to work flexibly and apply a methodical approach to a varying workload. Good interpersonal skills and the ability to work on your own initiative and as part of a team.
You will work alongside the Consultants, Doctors and nurses to ensure our patients receive the best care possible, we are looking for candidates who will bring a positive approach to our working environment.
Successful candidates must have excellent IT skills and experience working in a customer service or healthcare environment as you will be expected to use IT and communication equipment associated with call handling and data input. You should demonstrate high levels of personal commitment to facilitate the delivery of a patient focused service.
Working for our organisation
Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe – a great place to shape your career.With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.
Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.
At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.
Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.At MFT, your role matters, your impact is real, and you’re part of something bigger from day one.
Detailed job description and main responsibilities
To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification.This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.
Use of Artificial Intelligence (AI) in your application
Here at Manchester University NHS Foundation Trust, we’re proud to be ALL HERE FOR YOU—for our patients, our communities, and each other.
As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application—especially personal statements and responses to role-specific questions—is written by you.This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.
Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Person specification
Qualifications
Essential criteria- A good level of general education
Skills
Essential criteria- IT skills
- Excellent written and verbal communication skills
- Able to maintain a calm, courteous and efficient manner at all times
- Knowledge of PAS and ICE
- Microsoft Access Database
Experience
Essential criteria- Experience of customer service
- Administration
- Working in a busy environment