Social Media Customer Service Representative
Search Consultancy LTD York
Social Media Customer Service Representative:
Are you passionate about helping others and enjoy engaging on social media? We are representing our client in the search for a passionate individual who can assist customers with their queries while representing our client across various social media platforms.
Hours: 37.5 hours per week - shifts between 6am and 10pm Mon - SunPay: £11.66 ph
Location: York YO26
Ongoing Temporary ContractInitial training period in York, then remote thereafter
Key Responsibilities:
- Responding to customer inquiries across social media
- Communicating customer feedback to relevant business stakeholders
- Engaging with followers and ensuring a positive social media presence.
- Posting timely updates and information on X (formerly Twitter).
Ideal Candidate:
- Strong customer service experience.
- Comfortable navigating and using multiple computer systems
- Ability to work both independently and collaboratively within a team
If you're ready to deliver exceptional customer service, apply now!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
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• Dealing with outbound and inbound calls.
• Booking reviews for customers.
• Provide support for vulnerable customers.
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Darlington, 44 mi from York
to conduct the satisfaction survey.
• Accurately record survey results in a database for further analysis.
• Ensure a high level of customer service and professionalism during each call.
Requirements:
• Excellent communication skills.
• Previous...