Apprentice Digital Support Technician - 14742
North Lancs Training Group Ltd Hapton
Exertis in Hapton are recruiting for an Apprentice Digital Support Technician. The successful candidate will work towards completing a Level 3 Digital Support Technician apprenticeship over the duration of 18 months.
Job description:- Assist in maintaining the health, performance and stability of our IT systems
- Monitor, troubleshoot and maintain systems to ensure continuous uptime and efficient operation
- Use monitoring tools to oversee servers, applications and network devices or uptime, performance and potential issues
- Identify, log and escalate issues according to established protocols and response times
- Respond to alerts and notifications, perform basic troubleshooting and escalate complex issues to senior team members
- Compile and review system performance data to ensure systems operate optimally
- Assist with scheduled maintenance, backups, updates and other regular tasks to ensure system stability
- Help to maintain accurate documentation for procedures, system configurations and troubleshooting steps
- Provide clear and concise updates to relevant teams regarding ongoing issues or incidents
- Keen interest in IT
- Strong desire to start a career with a focus on system monitoring, network administration or IT support
- Basic IT knowledge, with familiarity with operating systems such as Windows and Linux and general networking concepts
- Problem solving skills and the ability to think analytically
- Attention to detail
- GCSEs in English, Maths and IT, with additional IT certifications being beneficial
Hours: Monday - Friday 09:00-17:30 (breaks AM & PM) 37.5 hours per week
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