Optical Assistant
Zest Business Group Lancaster Full-time
A leading Optical manufacturer based in the Lancaster area are looking for a full time Customer Service Advisor.
They supply high quality optical lab services into Opticians all across the UK, specialising in glazing, surfacing and tinting
They supply high quality optical lab services into Opticians all across the UK, specialising in glazing, surfacing and tinting
Provide customers with a variety of solutions, support and information at the time of interaction. Topics include order chase, order place, order queries, stock issues, technical, resolve EDI queries, deliveries, pricing and promotion.
Deliver Customer call backs to agreed timeline
Log all calls received or made
Accurately and precisely enter/process orders, POS and credits same day, applying knowledge of products
Expedite urgent orders
Resolve technical issues using help desk function if necessary
Contract account managers with any account related issues
To build long term relationships with our customer & to build rapport on every customer touch point
Any other departmental function as directed by the Manager
Excellent understanding of customer service
Monday to Friday – 9am to 5pm
20 days holiday plus bank holidays
They supply high quality optical lab services into Opticians all across the UK, specialising in glazing, surfacing and tinting
Optical Customer Service Advisor– Role
Head office based role
Provide customers with a variety of solutions, support and information at the time of interaction.A leading Optical manufacturer based in the Lancaster area are looking for a full time Customer Service Advisor.They supply high quality optical lab services into Opticians all across the UK, specialising in glazing, surfacing and tinting
Optical Customer Service Advisor– Role
Head office based roleProvide customers with a variety of solutions, support and information at the time of interaction. Topics include order chase, order place, order queries, stock issues, technical, resolve EDI queries, deliveries, pricing and promotion.
Deliver Customer call backs to agreed timeline
Log all calls received or made
Accurately and precisely enter/process orders, POS and credits same day, applying knowledge of products
Expedite urgent orders
Resolve technical issues using help desk function if necessary
Contract account managers with any account related issues
To build long term relationships with our customer & to build rapport on every customer touch point
Any other departmental function as directed by the Manager
Liaise with other departments
Optical Customer Advisor - Requirements
1+ years experience of working as an Optical AssistantExcellent understanding of customer service
Ability to develop relationships
Optical Customer Service Advisor – Benefits
Base salary £23,490Monday to Friday – 9am to 5pm
20 days holiday plus bank holidays
Become part of the Employee Ownership team after 6 months
To avoid missing out on the opportunity please follow the ‘Apply Now’ link and we will be touch as soon as possible.
Zest Business Group LtdLancaster
departmental function as directed by the Manager
• Liaise with other departments
Optical Customer Advisor - Requirements
• 1+ years experience of working as an Optical Assistant
• Excellent understanding of customer service
• Ability to develop...
Zest Business GroupMaghull, 37 mi from Lancaster
satisfied.
To fully interact with the supply chain across the relevant departments
You MUST have an excellent knowledge of the Optical industry, ideally working as an Optical Assistant or Glazing Technician. You will have a self-motivated and positive...
Zest Business Group LtdMaghull, 37 mi from Lancaster
as an Optical Assistant or Glazing Technician. You will have a self-motivated and positive attitude to work, and enjoy building good working relationships with clients. Organisation and attention to detail are also key qualities the client is looking...