Lancaster - Optical Assistant
Zest Business Group Ltd Lancaster
A leading Optical manufacturer based in the Lancaster area are looking for a full time Customer Service Advisor.
They supply high quality optical lab services into Opticians all across the UK, specialising in glazing, surfacing and tinting
Optical Customer Service Advisor- Role- Head office based role
- Provide customers with a variety of solutions, support and information at the time of interaction. Topics include order chase, order place, order queries, stock issues, technical, resolve EDI queries, deliveries, pricing and promotion.
- Deliver Customer call backs to agreed timeline
- Log all calls received or made
- Accurately and precisely enter/process orders, POS and credits same day, applying knowledge of products
- Expedite urgent orders
- Resolve technical issues using help desk function if necessary
- Contract account managers with any account related issues
- To build long term relationships with our customer & to build rapport on every customer touch point
- Any other departmental function as directed by the Manager
- Liaise with other departments
- 1+ years experience of working as an Optical Assistant
- Excellent understanding of customer service
- Ability to develop relationships
- Base salary £23,490
- Monday to Friday - 9am to 5pm
- 20 days holiday plus bank holidays
- Become part of the Employee Ownership team after 6 months
To avoid missing out on the opportunity please follow the 'Apply Now' link and we will be touch as soon as possible.
Zest Business GroupLancaster
1+ years experience of working as an Optical Assistant
Excellent understanding of customer service
Ability to develop relationships
Optical Customer Service Advisor – Benefits
Base salary £23,490
Monday to Friday – 9am to 5pm
20 days...
Zest Business Group LtdMaghull, 37 mi from Lancaster
as an Optical Assistant or Glazing Technician. You will have a self-motivated and positive attitude to work, and enjoy building good working relationships with clients. Organisation and attention to detail are also key qualities the client is looking...
Zest Business GroupMaghull, 37 mi from Lancaster
satisfied.
To fully interact with the supply chain across the relevant departments
You MUST have an excellent knowledge of the Optical industry, ideally working as an Optical Assistant or Glazing Technician. You will have a self-motivated and positive...