Main Trust Switchboard Telephonist / Emergency Call Handler
A Vacancy at Mid Cheshire Hospitals NHS Foundation Trust.
The following Telephonist vacancy has become available within the trusts Main Switchboard department.
1 x 22 hours per week
This position will include working unsocial [including night shifts], weekend and bank holidays. An essential part of this vacancy is the flexibility to be able to cover your colleagues leave and this will also include the ability to work both day and night shifts.You must be a team player as well have the confidence to lone work.
This position includes lone working shifts therefore, we are looking for someone with a confident personality with the ability to Multi-task at busy times.
We are an extremely busy department and the main first point of contact for the Trust therefore, a courteous, helpful, and positive telephone manner with excellent communication skills are essential.
Last year we received over 1 million calls and along with the handling of these we also monitored and actioned short and long range pager requests; efficiently handled Crash and Trauma calls, Fire calls, Trust alarms including Medical gas and Estate alarms, Panic and Intruder alarms for both Leighton and Northwich Victoria…..and this was just a small part of our daily duties.
Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond. The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.
We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.
The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.
During the Coronavirus pandemic, the Trust was recognised nationally for its ‘Be Safe Be EquiPPEd’ campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.
The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives.
At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.
The successful applicant will –- Remain calm and efficient when handling emergencies
- Have a flexible approach to work
- Have an ‘Out of the Box’ attitude
- Have a confident and enthusiastic personality
- Be Computer literate [Office 365 necessity]
- Have a natural enthusiasm to help people
- Have a positive attitude and have the confidence to lone work
- Be able to work at short notice [to cover unplanned absence]
- Be able to cover our 24/7 rota without issue
This is an interesting, rewarding and sometimes challenging position where no two days are the same.
This advert closes on Tuesday 18 Feb 2025