Main Trust Switchboard Telephonist / Emergency Call Handler
Mid Cheshire Hospitals NHS Foundation Trust hold a Sponsor Licence. This means that we MAY be able to sponsor you IF the UK Government requirements for sponsorship are met. Not all NHS roles are eligible for sponsorship. To be eligible for sponsorship, the role must be in an eligible occupation code and must meet the minimum salary and skill level.
Minimum salary rates are usually £38,700 per year (for Skilled Worker) or £23,200 for Health Care Worker Visa. You can find more information on the Government website.
Staff recruited from outside the NHS will usually be appointed at the entry point (bottom) of the pay band.
Job overview
The following Telephonist vacancy has become available within the trusts Main Switchboard department.
1 x 22 hours per week
This position will include working unsocial [including night shifts], weekend and bank holidays. An essential part of this vacancy is the flexibility to be able to cover your colleagues leave and this will also include the ability to work both day and night shifts.You must be a team player as well have the confidence to lone work.
This position includes lone working shifts therefore, we are looking for someone with a confident personality with the ability to Multi-task at busy times.
Main duties of the job
We are an extremely busy department and the main first point of contact for the Trust therefore, a courteous, helpful, and positive telephone manner with excellent communication skills are essential.
Last year we received over 1 million calls and along with the handling of these we also monitored and actioned short and long range pager requests; efficiently handled Crash and Trauma calls, Fire calls, Trust alarms including Medical gas and Estate alarms, Panic and Intruder alarms for both Leighton and Northwich Victoria…..and this was just a small part of our daily duties.
Working for our organisation
Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond. The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.
We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.
The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.
During the Coronavirus pandemic, the Trust was recognised nationally for its ‘Be Safe Be EquiPPEd’ campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.
The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives.
At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.
Detailed job description and main responsibilities
The successful applicant will –- Remain calm and efficient when handling emergencies
- Have a flexible approach to work
- Have an ‘Out of the Box’ attitude
- Have a confident and enthusiastic personality
- Be Computer literate [Office 365 necessity]
- Have a natural enthusiasm to help people
- Have a positive attitude and have the confidence to lone work
- Be able to work at short notice [to cover unplanned absence]
- Be able to cover our 24/7 rota without issue
This is an interesting, rewarding and sometimes challenging position where no two days are the same.
Person specification
Experience
Essential criteria- Empathetic
Experience
Essential criteria- Telephonist, Call handling, Customer Service
Reliability
Essential criteria- Reliability
confidence
Essential criteria- confidence
- Please let us know if you require an adjustment to our recruitment process.
- We are a flexible working employer, so please talk to us about any flexible working requirements.
- All correspondence will be sent to the email address you have registered as your TRAC account.
- Selection is based on the Trust's values, and the criteria outlined in the Job Description for the role.
- Secondments will be considered for fixed term positions when both parties agree. Candidates should seek approval from their current line manager before application.
- Appointments are subject to a 6-month probationary period. LED Doctors are subject to a 3-month probationary period.
- Please provide a contact email address for referees. We will not request references until after you have been made a formal job offer.
- You will be required to pay for your DBS disclosure (where the post requires one). This will be done via 3 monthly instalments from your pay. We encourage applicants to join and remain registered with the DBS update service.
- We do not reimburse travel to interview expenses.
- Some posts may have implications on existing NHS Pension Scheme arrangements. For further information please visit the NHS Pensions Agency website: https://www.nhsbsa.nhs.uk/nhs-pensions
- Employers have a legal responsibility to ensure that their employees have a “right to work” in the UK. If you intend to seek permission to work in the UK via a Skilled Worker visa, please be aware that the UK Government set eligibility requirements e.g. minimum salary requirement and skill levels. Not all NHS roles are eligible for sponsorship. We recommend that you use the information on the Home Office website to check if this role will be eligible.