Outpatient Services Administrator
Location: On-Site (London Bridge)
Term: Permanent, Full-time
Salary: £26,000 + Benefits (Private Medical, Private Dental, Pension, 33 days Annual leave (Inclusive of bank holidays & Many more)
Richmond Pharmacology is a leading Contract Research Organisation (CRO) specialising in early-phase clinical trials for pharmaceutical and biotechnology sponsors. With a commitment to excellence and innovation, we strive to advance medical research and contribute to the development of life-changing therapies.
The Role:
The main purpose of the Outpatient Services Administrator is to facilitate the smooth and efficient operation of patient-centric services within Richmond Pharmacology. This encompasses effective communication with patients/volunteers at every stage of the trial they are participating in.
You will provide support to the outpatient clinical team to aid in the efficient operation of clinical services which includes, maintaining up to date records of patient participants on the VDB & responding to requests for assistance from patient participants as appropriate
Main duties and responsibilities- Professionally deal with all inbound telephone inquiries, ensuring the effective communication of information to patients/participants and their families
- Manage appointment schedules whilst maintaining accurate and organised patient records
- Process payments and extend financial assistance where necessary, to ensure a seamless patient experience
- Address and resolve patient dissatisfaction in a timely manner
- Manage studies as allocated and seek to develop productive working relationships with patient participants
- Accurate data entry, retrieval and database maintenance
- Proven experience in a customer service role
- Strong organisational and time management skills
- Ability to dealing with incoming and outgoing correspondence
- Experience in a customer service-oriented role is essential
- Experience in a healthcare setting is preferred
Application:
If you are interested in the role, please register your details, including a copy of your CV. Please note, while we try to respond to every candidate, the high volume of applications anticipated may make this impossible and we ask for your patience and understanding.