Customer Service Advisor

I am working with a client in the Wakefield area to recruit an immediately available candidate with experience in administration or customer service to join their team as a Customer Experience Representative. In this role, you will maintain and expand relationships within a portfolio of customers, ensuring their needs and expectations are exceeded and documented in accordance with company standards.

Key Responsibilities:

• Service customer enquiries via phone and email to provide an excellent customer experience.
• Meet and exceed business and department SLAs, from responding to a query to providing a customer with a quotation.
• Proactively upsell products and services to existing customers.
• Identify new opportunities for products outside the contracted categories.
• Utilise internal category representatives to support category growth.
• Keep accurate databases of customer information and opportunities.
• Promote relevant campaigns within the portfolio of accounts.
• Utilise information systems to conduct trend and gap analysis.
• Hit daily, weekly, and monthly KPIs, as outlined by the Customer Experience Manager.
• Hit a monthly Sales & GP target for the channel.
• Actively contribute to a positive working environment, whilst promoting the business’ core values and required culture.

Qualifications and Skills:

• Proven experience in administration or customer service.
• Excellent interpersonal communication skills.
• Strong influencer with proven negotiation skills.
• Ability to gather customer information and analyse industry and customer-specific data to create solutions.
• Proactive and passionate approach to customer service.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

#4677145 - Rebekah Shaw