Customer Service Administrator
Michael Page Bristol
About Our Client
Our client is a prominent large-sized organisation in the construction industry, renowned for its innovative products and superior customer service. With an extensive network across the UK, they maintain a strong presence in cities like Bristol, where this position is based.
Job Description- Manage and respond to customer inquiries via phone, email, and social media platforms.
- Resolve customer issues in a timely and effective manner.
- Record all interactions and transactions, detailing inquiries or complaints as well as actions taken.
- Coordinate with other departments to resolve issues that can't be resolved immediately.
- Provide feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Assist in the development and implementation of new customer service protocol.
The Successful Applicant
A successful Customer Service Administrator should have:
- Experience in a customer-facing role, preferably in the construction industry or over the phone.
- Strong communication and interpersonal skills.
- A customer-oriented mindset and a commitment to providing exceptional service.
- Proficiency in using customer relationship management (CRM) software.
- A keen eye for detail and problem-solving skills.
- An hourly rate between £16 and £18 per hour.
- Hybrid working model, combining both office and remote work.
- Opportunity to work in a vibrant, fast-paced industry.
- A genuinely positive and supportive company culture that values teamwork and innovation.
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