Medical Secretary | Imperial College Healthcare NHS Trust

• To act as first point of contact for patients and members of the general public seeking information and support from the hospital.
• The post holder must be able to triage the calls appropriately, as well as deal sympathetically with people who may be bereaved, distressed or angry using tact, persuasion and discretion. Assessing priorities and initiating action as required.
• To provide patients with appropriate information relating to their hospital appointment / procedure.
• To provide an agreed level of general and clinical information relating to tests and investigations. Analysing problems and finding solutions as well as using judgment to know when to pass the caller on to a member of the clinical team.
• To be able to arrange outpatient and inpatient appointments and investigations for patients where appropriate (this may involve booking multiple tests and information for this action may come from various sources). Ensure that patients are informed accordingly.
• Work closely with the wider department to ensure a smooth and timely transfer of patient notes/records, scans between trusts and from GPs through the patient pathway.
• To process correspondence or other documents on behalf of the consultants and managers.
• To liaise with external agencies including other hospitals and General Practitioners and provide reports/results where appropriate.
• To liaise with other departments (clinical and administrative) within the Trust and take action where appropriate.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

This advert closes on Monday 10 Mar 2025