Service Advisor

• Annual Salary: Up to £32,000
• Location: Trowbridge
• Job Type: Full-time, Permanent

As part of a prominent family-owned dealer group in the South West, the position promises a rewarding career with recognition for hard work, loyalty, and dedication.

Day-to-day of the role:

• Greet customers warmly and ensure a positive service experience.
• Listen attentively to customer concerns and document them accurately.
• Conduct thorough vehicle inspections and provide detailed reports to customers.
• Clearly explain recommended repairs and services to customers.
• Provide accurate estimates for repairs and services.
• Efficiently schedule appointments and manage the service department's calendar.
• Coordinate with technicians to ensure timely completion of repairs.
• Follow up with customers post-service to ensure satisfaction and address any additional concerns.

Required Skills & Qualifications:

• Previous experience as a Service Advisor or in a similar customer service role is preferred.
• Strong communication and interpersonal skills.
• Knowledge of automotive systems and repairs is advantageous.
• Ability to multitask and prioritise tasks effectively in a fast-paced environment.
• Excellent problem-solving skills.
• Proficiency in computer skills for data entry and record keeping.
• A valid driving licence is required.

Benefits:

• Competitive pay with potential earnings up to £32k including overtime and bonuses.
• Opportunities for professional growth within the company.
• Company pension, employee discounts, and life insurance.
• Health & wellbeing programme, free flu jabs, and sick pay.
• Free and on-site parking.
• Bonus schemes and performance bonuses.
• Company events and referral programme.

Schedule:

• 8-hour shifts
• Monday to Friday, including holidays