[ref. q21091818] Meeting Room and Administrative Coordinator - Swansea
Are you an excellent communicator who prides themselves on delivering a first-class customer service?
Do you work well in a team and have an enthusiastic approach to everything you do?
If so, we would love to hear from you.
This is an exciting opportunity to work in a varied role, where no two days are the same.
You will work closely within a small, dynamic team acting as initial contact for all internal and external Driver and Vehicle Licensing Agency (DVLA) room bookings enquiries, providing information on the facility and services available.
We will look to you to monitor mailboxes, promptly responding to queries whilst also working collaboratively with team colleagues and stakeholders to ensure quality, timescales and standards are met.
You will also support reception duties in our Swansea Vale contact centre, providing an effective and efficient first point of contact with all visitors, and undertaking administrative duties.
Customer service skills are essential for this role as you will be representing the agency when dealing with internal and external stakeholders. You will be confident in providing excellent customer service and love to go the extra mile to ensure you give a first-class service.
This role will require you to work on-site at our Swansea Vale offices, Richard Ley Development Centre (RLDC) and Contact Centre.
Responsibilities
Your responsibilities will include but will not be limited to:
- Being responsible for the management of all meeting room and event enquiries from initial contact from customer to the conclusion of the confirmed booking
- Maintaining flexibility with the reception rota to ensure reception areas are covered during operating hours. Organising rotas monthly, taking any staff absences into account
- Contributing to the amendments of booking forms, tariffs and promotional brochure to include the annual overview of all DVLA booking literature
- Acting as Receptionist/ Event Coordinator and /or Equipment Officer to provide support when requested. Being flexible and supportive to colleagues regardless of role boundaries
For further information about the role please see the attached role profile.
Additional Information
Applications will be accepted from full time/part time/job sharers. Full time roles at DVLA consist of 37 hours per week. Part time and/or flexible working may also be available subject to the needs of the business. If you have a flexible or part time working requirement, you should contact the vacancy holder in advance of making an application to avoid possible disappointment later in the process should your desired working arrangements not be compatible with the requirements of the role.To contact the vacancy holder, please use the job contact details listed under ‘Contact point for applicants’.
Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills set out in the Civil Service Line Management Standards. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.