[ref. d99660504] Service Delivery Manager Speciality Medicine
Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time.It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
Barts Health supports the Pregnancy Loss Pledge and commits to supporting their staff through the distress of miscarriage.
Job overview
An exciting opportunity have arisen for a dynamic and enthusiastic individual to join the busy, innovative Medicine Division as Service Delivery Manager at Whipps Cross. The Service Delivery Manager is an important post within the Division, and we are looking to recruiting a hardworking and committed colleague who is keen to work with the wider team to support and develop our services.
The successful candidate will have the ability to prioritise their workload, excellent communication skills, experience in pathway management, including RTT validation.
You will be responsible for establishing robust administration systems as well as supporting the clinical teams to develop the service in accordance to the clinical strategy. The successful candidate will provide all round support for the Division.
You will be working closely with the Medical & Nursing teams, Clinical Leads, Service Manager, General Manager, Senior Nurses, and Heads of Service in order to ensure that we continue to deliver high quality, value for money patient care and experience.
If you are interested in the post please contact: Qasim Hussain, Service Manager, Respiratory, Dermatology, Neurology and Diabetes & Endocrine [email protected]
Main duties of the job
The Delivery Manager is responsible to the Service Manager for the overall performance of those services within the remit of the role. This position will be responsible for the day-to-day delivery of services to patients in accordance with agreed objectives, targets, quality standards, controls, and resource constraints.
To manage the Key performance targets in your area, and demonstrate continuous improvement in patient experience with reference to a balanced demand and capacity plan
To support the clinical teams, develop service in accordance to their clinical strategy. This will include Clinical Directors, Consultants, Matrons and Head of Nursing.
To ensure that there are clear and transparent measure of success (KPI’s) for your service/s and these are delivered at the required level.
You will support the CAG’s implementation of service improvement as appropriate and general development of services. You will play a key part in supporting change and help clinical teams plan and review care pathways.
You will look after and nurture the staff that you manage to help them to develop their knowledge and skills and perform to a pre-determined level.
Communication is a key priority, you are responsible for establishing and maintaining robust systems to cascade information, receive feedback and take appropriate action where necessary.
Working for our organisation
Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time.It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Detailed job description and main responsibilities
Although this position is a 9 months fixed-term contract, the actual contract duration will be adjusted to account for the time taken to advertise the post, complete the hiring process, and finalise pre-employment checks. This means the contract will begin when the candidate starts the role and may be slightly shorter than 9 months.
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person specification
Experience / Qualifications / Experience
Essential criteria- Management qualification or equivalent experience
- Positive attitude to change.
- Experience of the NHS
Skills
Essential criteria- Leadership skills
- Demonstrates initiative and resourcefulness.
- Experience of managing people Facilitation of participative style Provides direction, guidance and supervision.
- Motivates and acts as a resource for others.
- Presentation skills
- Awareness of the importance of demonstrating and measuring success
- Effective communication utilising listening, negotiating, and influencing skills.
- Forward thinking and focused on patient outcomes.
- Has a working knowledge of Microsoft Outlook, Word, and Excel
- Committed to continuing own professional development.
- Shares ideas and utilises feedback.
- Precise and methodical in working practices
- Able to prioritise work programmes in the face of competing demands.
- Ability to analyse complex problems and develop practical solutions to address them.
- Demonstrate knowledge of healthcare governance and shared governance
- Able to gain respect from team
- Report writing
- Experience of change management
Knowledge
Desirable criteria- Demonstrates knowledge of Microsoft Office applications
- A working knowledge or process mapping
- Understand the concepts of LEAN
Other
Essential criteria- Understanding of Equal Opportunities policies and procedures.
- Understanding of Data Protection Act.
We aim to create an equitable working environment where every individual can fulfil their potential.
As an Equal Opportunities Employer we actively support applications from individuals’ who apply under the Guaranteed Interview Scheme and will process your application as appropriate.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications has been received and we regret that we are unable to provide notification if your application is unsuccessful.
After applying via NHS Jobs, your submitted application will be imported into our preferred Third party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs.
By applying for this post you are agreeing to Barts Heath NHS Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
Barts Health is committed to safeguarding the welfare of children and to child protection. The Trust aims to ensure as far as is possible that anyone, paid or unpaid, who seeks to work in our organisation and who gains access to children, is safe to do so.As such, you may be required to undertake a Disclosure and Barring Check as part of the recruitment process if appointed to a post with direct access to children or vulnerable adults.