Professional Risk Manager

Why join us?:

DWF's Client Care team are hiring a Professional Risk Manager.

You will maintain and keep records up to date, and have responsibility for organising payments of claims. . Further responsibilities will include notifying and liaising with insurers, preparing bordereau and internal MI reports.

The role holds the opportunity to develop both yourself and the wider team, and for your work to have a global impact across the business.

You will work with our highly experienced Senior Risk Manager, who will support you with the best development throughout your career in the Client Care team.

This a flexible role, and we are open to the successful individual working on an agile basis from any of our offices across England.

Responsibilities:

• Advising on responses to claims and related conduct issues such as conflicts of interest;
• Notifying claims and claim circumstances to insurers and liaising with insurers;
• Managing claims including complex claims with guidance from the Senior Professional Risk Manager;
• Negotiating settlements with claimants or lawyers;
• Undertake root cause analysis and proactively support discussions with teams on improving working practices to minimise the risk of claims;
• Supervise other team members, ensuring all work is undertaken in accordance with our policies and procedures, offer support, guidance and training to develop their knowledge;
• Support the development of the fee earners, establishing common trends and areas of training, and deliver training to the teams;
• Work collaboratively with the Complaints Manager, where appropriate, to improve knowledge across the key areas of professional risk and complaints;
• Preparing bordereau reports to insurers;
• Preparing internal MI reports for various stakeholders including the Risk Committee and the Executive Board;
• Handling internal emails and telephone enquiries relating claims notifications ensuring all information is obtained for the relevant fee earners and teams;
• Support and advice on the development of risk management system to enable the development of tools and systems that will increase the effectiveness and integration of data across the business and therefore becoming the "point of contact" for related requests;
• Support and collaborate with the Risk and Excellence team to identify areas for improvement in either policy, procedure, data and/or reporting;
• Highlight opportunities to reduce risk through both Risk and Excellence management team and wider business colleagues.

What will help you succeed in this role? :

To succeed in this role, you will need:

• 6 - 8 years PQE experience.
• Extensive claims handling experience on complex insurance claims.
• A legal qualification.
• Excellent communication skills, for interactions and liaison with important insurer stakeholders and others across the business.

We are also looking for:

• Experience in professional indemnity.
• Experience handling volume claims.
• Team leadership and training experience.

What we offer?:

We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.

If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.

About us:

DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that places our colleagues at the centre of all that we do.