IT Technician

What skills and experience we're looking for

You will have:

• Up to date knowledge and understanding of IT developments and their potential to contribute to the provision of effective and efficient response to business needs.
• Evidence of hardware troubleshooting skills including desktop hardware.
• Evidence of software troubleshooting skills, including experience of the current Windows client operating systems
• Strong ability to use basic applications such as Microsoft Office Word, Outlook, Excel, and PowerPoint to include the production of professional documents.
• Excellent attitude to customer service.
• Strong teamwork ethos and ability to work as part of a team.
• Self-motivation and determination with the proven ability to multitask, organise and prioritise workload while having to work under pressure and to deadlines.
• Ability to adapt to new situations, solve problems, and develop new skills.
• Understanding of the need for confidentiality and discretion.
• A keen desire to provide an IT environment which supports, develops, and enhances the learning of all our students.
• Commitment to undergo further training and development as appropriate.
• Willingness to undertake an Enhanced DBS Disclosure.
• Willingness to contribute to IT training (e.g. in conjunction with rollout of new operating systems / applications)

Ideally you will have:

• A proven track record of working in a relevant technology area.
• Knowledge of Office 365 cloud services and apps.
• Evidence of hardware troubleshooting skills including server hardware.
• Service Management (ITIL) experience and or appreciation.
• VOIP telephony experience.
• Experience of Apple desktop operating systems and any relevant MDM.
• Effective communication skills both verbal and written.
• Innovative thinker – ability to turn customer requirements into workable solutions.
• Effective presentational and interpersonal skills – with the capability to communicate concisely and effectively equally well with follow engineers, non-technical colleagues and with members and/or customers alike.
• Keen interest and passion for continual professional development in technical expertise and service management/delivery.
• Strong record of personal and professional development.

What the school offers its staff

• Generous Local Government Pension
• Staff Events - including Tea & Toast Fridays!
• Free, onsite parking & gym
• Trust wide training and development opportunities
• Welcoming and inclusive environment

John Kyrle High School and Sixth Form Centre is proud to be part of the Heart of Mercia Multi-Academy Trust.

The school is fortunate to have hugely-committed staff who give their all, take public service seriously and are keen to provide extra-curricular activities in a multitude of areas. John Kyrle aims to provide all students with a life-enhancing secondary school experience where students feel happy and secure yet challenged.

A head of sixth form oversees Years 12 and 13.

Our tennis and netball courts have just been refurbished and are a fantastic addition.

Our latest development, a new science block with six large specialist laboratories, was opened in the last few years.

Further details about the role

The John Kyrle Family are seeking an enthusiastic, self-motivated individual with excellent problem solving and customer service skills to join the team!

Responsibilities:

• Provide a rapid and friendly first and, where required, second line response to IT problems encountered by customers.
• Provide field technician support as required.
• Work relating to updating and patching, data backup and retrieval and other areas as directed by the IT Hub Manager or other IT Hub staff.
• Work with the IT Hub Manager and other relevant IT staff to ensure that all IT related documentation is kept up to date e.g. asset management/inventory systems and IT documentation.
• Support the learning of our students by effective use of IT; this could include setting up specialist equipment and other technology for use in various teaching sessions.
• The post holder must ensure that Academy and Trust policies are applied at all times including the Information Security, Data Protection and Acceptable Use policies.
• The post holder is required to ensure that they maintain their own health and safety, and support that of any colleagues, service users or visitors in their environment in accordance with organisational policies and procedures and the training they receive.
• Other duties required to be carried out by IT staff, including those that may be specific to an academy served by your IT Hub.

Commitment to safeguarding

Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.