Administration/Clerical Assistant

George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women’s, children’s, diagnostic and therapeutic services to a population of more than 350,000 people.

The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire.

Our vision is "to EXCEL at patient care". If you think you've got what it takes, help us realise this and join #TeamEliot.

Don’t meet every single requirement? Studies have shown that women and people of colour aren’t as likely to apply unless they meet every qualification of non specialist roles.

We’re dedicated to building a diverse, inclusive workplace, so if you’re excited about this role and meet our values, but your experience doesn’t align perfectly with everything in the Job Description or Person Specification– apply anyway or email the Recruiting Manager to discuss the role further

We are proud to support the Armed Forces community. We are a Veteran Aware and Reservist Friendly organisation and welcome applications from Veterans, Reservists, Cadet Instructors, and family members of serving personnel.

Job overview

Job Title: Administration/Clerical Assistant

25 hours per week

Interview Date: 4th March 2025

**This post may close early due to high numbers of applications, so you are advised to apply promptly. **

All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.

A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.

#JoinTeamEliot

Main duties of the job

To provide efficient clerical and administration support within the Clinical Coding Team, ensuring effective communication between teams and ward areas.

Working for our organisation

Here at George Eliot our vision to ‘excel at patient care’ takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:

Effective Open Communication

excellence and safety in everything we do

Challenge but support

Expect respect and dignity

Local health that inspires confidence

Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.

• Work in close co-operation with the Clinical Coders and other members of the department in order to meet standards of care.
• Retrieve case notes from the wards and ensures that all relevant information is available in relation to clinical coding.
• Dispatch case notes to other departments / health records as appropriate.
• Use of Lorenzo system.
• Run reports from PAS or reporting services and distribute to relevant people
• Track case notes in and out of the office.
• Answer telephone queries and act on and pass on to relevant person.
• Liaise with other members of staff outside the department.
• Act as first point of contact for visitors to the office.
• Inputting Outpatient coding onto Lorenzo.
• Inputting A&E coding onto Lorenzo.
• Helping with Data Quality administration and inputting data.
• Cover duties of other members within the department in their absence as appropriate

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Person specification

Qualification(s) and Professional Training

• Good standard of Education

• GCSE in English Language or Equivalent

Other

• Outlook intermediate skill level

Experience and Knowledge

• Evidence of ability to prioritise workload including working under pressure in order to meet deadlines.
• Keyboard/Typing skills

• Office Environment experience
• Administration experience within an NHS environment
• Dealing with members of the general public

Skills and Abilities

• Good organisational skills
• Ability to multi-task
• Excellent communication skills and interpersonal skills.
• Able to respond professionally

Trust Values

• Effective open communication
• Excellence and safety in everything we do
• Challenge but support
• Expect respect and dignity
• Local health that inspires confidence

Please note:

You will not be able to track the progress of your application or receive messages via the NHS Jobs website. Furthermore, as an employer, we will not be able to respond to any emails/messages sent to us via the NHS Jobs website.

By applying for this post you are consenting to George Eliot Hospital NHS Trust transferring the information contained in this application to its preferred applicant management system, TRAC.

The Job application data you provide will be used to assess your application for employment at GEH, to verify your information and conduct reference checks, and to communicate with you. If you accept employment with GEH, the information collected will become part of your employment record and will be used for employment purposes.

All information provided will be used for recruitment purposes only and processed in a lawful, fair and transparent manner.

Other:

The Trust is committed to safeguarding and promoting the welfare of individuals and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice, if appropriate for the role, it is a mandatory requirement for all newly appointed staff to complete a Disclosure and Barring Service application.

In response to NICE guidance and to support the reduction of health harm from tobacco, the Trust has a smoke-free site policy which applies to anyone on Trust sites. Staff who smoke will be supported to quit or not smoke whilst on Trust sites.

We define diversity as valuing everyone as an individual – taking pride in that we value employees, job applicants, students, volunteers, patients and visitors as people. This is reflected within our excel behaviours with a vision to create a workplace that represents a culture of kindness, joy and inclusion.