Maidstone - Customer Service Advisor
Overview:
Are you an outgoing and friendly individual that enjoys interacting with people and providing high-quality customer service? If your answer is yes, then a Customer Service Advisor position within our vibrant and supportive Contact Centre in Dartford, Kent could be just what you are looking for.
Our office is based just outside of Dartford, Kent although we do operate a ‘hybrid working’ culture, and this means that some home working is possible. This is typically around 2 days per week.
Who are Rydon?
Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing hard facilities management services to a variety of clients, predominantly within the healthcare and housing sector. Rydon Maintenance provides hard FM (facilities management) services across England for a growing number of NHS Trusts.We look after more than 250 buildings on behalf of 20 NHS Trusts on a planned and responsive repairs, small works and minor capital projects basis. We also provides first-class planned, responsive, lifecycle and cyclical repairs services for a number of social housing providers.
See our careers video for more information about working for Rydon:
Job Purpose:
As a Customer Service Advisor you’ll be taking inbound calls from our customers reporting repairs and providing an excellent customer experience on every call. Every successful customer service centre is a reflection of the people who work in it and our call centre is no exception to this rule, it really is our people that make the difference.
You will be trained to effectively engage with residents and clients to help diagnose faults and raise appointments for skilled engineers to subsequently carry out the repairs. You will make sure customers feel like the number one priority and are fully informed throughout the repairs process.Don’t be alarmed! You don't need to be an expert in building repair or maintenance; we're looking for great communicators with a pro-active approach and high attention to detail. Whether you’re new to working in a contact centre, or a seasoned pro, we’ll help you reach your potential.
What training and career progression is on offer?
For your first three months the role will focus on training and developing your skills in customer service and in developing a basic technical knowledge to help you begin to diagnose repair needs. You will then enter the next stage of your development in the proceeding months, receiving further training and development aimed at further enhancing your buildings/repairs knowledge and ability to work on more complex calls.Throughout your time in this role you will have the opportunity to progress your way through the pay structure: there are four grades of the role and with your increased knowledge and responsibility you will have the opportunity to increase your salary in line with your development.
What we can offer you- A clear pay structure starting with a competitive salary of £24,862 but increasing as you develop and achieve in the role
- 25 days holiday
- Pension
- Life Assurance
- Regular department incentives with amazing prizes to be won
- Opportunities to progress your career around the business
- Flexible benefits for you to choose from including DenPlan and Cycle to work schemes.
- An Employee Assistance Programme
- Health and wellness benefits such as free flu vaccinations, access to an Employee Assistance and Wellbeing Programme, BUPA Health & Wellbeing Plans, access to our Health and Wellbeing portal with an extensive range of advice and resources and much more!
- Regular department incentives with amazing prizes to be won
This is a permanent full time position. Working hours are 40 per week, Monday and Tuesday 8am to 5pm.
If your looking for a rewarding opportunity where no two days are the same, then a role as a Customer Service Advisor within Rydon could be for you.
Experience Required:
It is not necessary to have previous experience working in a contact centre or in a maintenance environment. You will just need the following skills and attributes:
- a passion for great customer service
- outgoing and enjoy talking over the phone
- resilient and able to work in a busy environment
- great communication skills
- strong attention to detail
- ability to take ownership of and creatively solve problems
- self-motivated
If the above sounds like you we'd strongly encourage you to apply.
Additional Information:
As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.
Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.
To apply online, please use the 'apply for this job link' at the top of this page.
Our application process is very straight forward allowing you to apply with a CV (from your Computer or Dropbox), LinkedIn, Facebook or Google+ and should take no more than a few short minutes.
For more details on our culture and what it’s like to work at Rydon, please click here.
Further information on how to apply can be found by clicking here.
Job Description: