Customer Service Advisor
Job Advert
Title: Customer Service AdvisorLocation: Gillingham, Kent
Salary: £25,000-£28,000 per annum dependant on experience
Duration: Full Time, Permanent
Hours: Rolling Shift Pattern: 4days on 4days off; average 38.5 hrs per week
Shift is 7am to 7pm. Working weekends and bank holidays is a requirement except Christmas Day
About us
MEMS Power Generation is the leading generator rental supplier in the UK, specialising in sustainable temporary power solutionswith over 45 years of experience. Operating 24/7, they supply temporary power solutions for a diverse range of customers, including small businesses through to blue-chip multinational organisations and utility companies. They are the supplier of choice
in the UK power rental market focused on sustainability, with a mission to be the company that best understands their customers'needs for temporary power solutions while providing superior service levels.
About you
You will have a passion for providing excellent customer service to new and existing customers with the ability to work as part ofa team albeit with the confidence to work independently and be self-motivated when required.
You will have strong communication skills both verbal and written; good organisational and interpersonal skills; be able to workin a pressured environment and be computer literate in Microsoft and have an awareness of bespoke software.
General experience within sales and / or customer services is preferred but not essential.
About the role
The Customer Service department operates 7 days a week, supporting our sales and rental teams in the successful handover andongoing assistance with our rental solutions.
You will become the point of reference for colleagues and customers alike, by creating quotations, handling customer enquiries, processing contractual documentation, produce internal handovers and ensure commercial compliance throughout the sales process.
Working as part of our team on a shift rota system, this role is an exciting opportunity for you to be at the forefront of theMEMS rental operation.
Benefits:
- Company Pension Scheme
- Generous holiday allowance increasing through company loyalty program
- Life Assurance Scheme
- Paid volunteering days
- Wellbeing related benefits
- Employee Referral Scheme
- Length of Service Awards
- Discounted Gym Membership
- Free Parking & Refreshments
- Point of contact for new and existing customers
- Drafting of quotations and proposals for approval prior to submission
- Escalate customer opportunities within the sales team as necessary
- Arranging & booking of technical surveys and customer appointments
- Investigate and resolve customer queries
- Check product and labour resource availability
- Processing and completion of standard documentation and reports
- Assist customer with registration and account creation
- Complete weekly audits of departmental processes
- Monitoring and responding to the MEMS Live Chat
forward-thinking innovative company.
We aim to employ motivated people to continue to represent MEMS as an employer of choice whilst delivering an exceptional customerservice to our customers. If you believe you have the attributes to join our team, please do so by emailing us your CV. We look
forward to hearing from you…
Please note that all employees complete our screening process which includes a criminal check, any offer of employment isconditional and based upon successful completion of the screening process.
Please read our Candidate Policy: http://www.mems.com/candidatepolicy/
NO AGENCIES PLEASE