All Age Continuing Care Operational Lead
Our commitments to you
We are passionate about creating an inclusive workplace that promotes and values diversity. We know through research and experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better outcomes.We welcome applications irrespective of people's age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to work towards ensuring that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.
Applications are warmly welcomed from applicants who wish to apply for a position on the basis of a smarter or flexible working arrangement. Where candidates are successful at interview, such requests will be taken under consideration and we will aim to accommodate these wherever the needs of the service allow.
BSW ICB seeks to be a supportive, caring employer and expects all colleagues to behave in a professional and respectful manner and to demonstrate our values. These values underpin our vision for the people of Bath & North East Somerset (Banes), Swindon & Wiltshire, that through an integrated care model local people will live well in a supportive community with joined up care which is underpinned by specialist expertise, and delivered in the best place, by the most appropriate people.
Please note that on 1^st July 2022, Banes, Swindon & Wiltshire CCG will cease to exist. At this time the Integrated Care Board (ICB) in BSW will be established, to be known formally as NHS BSW ICB. NHS BSW ICB assume all the commissioning functions from BSW NHS Commissioners.
Job overview
An exciting opportunity for a Registered Health or Care Professional to join the All Age Continuing Care Team across BANES, Swindon, and Wiltshire (BSW) ICB as an Operational Manager
This is a demanding role that requires a high level of skills and experience. The successful candidate will demonstrate excellent clinical/ professional skills and knowledge relating to All Age Continuing Care, alongside effective leadership skills to continually develop and support a team to deliver outstanding care.
You will actively contribute to the delivery of the BSW ICB All Age Continuing Care strategy, ensuring high quality and safe operational performance, including the delivery of national targets. You will work collaboratively with colleagues within the ICB including, Business Intelligence, contracting, finance, commissioners, Safeguarding , quality, and the wider complex care team to ensure the effective management of resources whilst securing person centered care, and you will continually improve and transform services to meet the needs of the population requiring All Age Continuing Care support.
Main duties of the job
Under the direction of the Head of Operations and Clinical Quality for AACC you will manage and support a team of nurses and allied health and care professionals, allocating resources and ensuring high quality continuing healthcare assessments are undertaken in line with national and local policies and procedures.
Working for our organisation
Bath & North East Somerset, Swindon and Wiltshire (BSW) is an Integrated Care System (ICS) - a partnership of the local authorities and NHS organisations. We have a shared ambition to work with local people, communities and colleagues to improve the health and wellbeing of every person within BSW.
This is an exciting opportunity to join the BSW ICS, in which the post holder will play a crucial role in delivery of our AACC service. Working closely with clinical and professional colleagues, your skills, experience, energy and enthusiasm will help drive the delivery of AACC service transformation .
Detailed job description and main responsibilities
Communicating with patients, families / representatives, other NHS and Local Authority staff and private providers in a sensitive manner where the nature of the communications may be highly sensitive and emotive.Ensuring accurate and open communication with all stakeholders including other health and social care staff and private providers of care.
Responsible for preparation of correspondence and complex reports asrequested.
Presenting information and issues, explaining highly complex issues, to a wide range of internal and external stakeholders
Undertake complaints investigations and responses pertaining to AACC on behalf of the ICB.
Please see Job Description and Person Specification for full details.
Person specification
Qualifications
Essential criteria- Registered with NMC (or equivalent to specialist health profession) or Allied Health Professional (AHP).
- Educated to Post-graduate degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area
- Master’s Degree level or equivalent professional experience in specialist area and/or management.
Knowledge
Essential criteria- Highly developed specialist knowledge of healthcare needs and complex care areas
- Experience and awareness of NHS Continuing Healthcare.
- Working knowledge of NHS Long Term Plan, current legislation, and quality agenda.
- Experience of managing a team.
- Significant experience of successfully operating in a politically sensitive environment.
- Evidence of continued professional development
- Experience of managing risks and reporting.
- Experience of drafting briefing papers and correspondence at senior management team level
- Experience of monitoring budgets and business planning processes.
- Understanding of the public sector.
- Demonstrated experience in a Healthcare environment.
- Experience of setting up and implementing internal processes and procedures
- Experience of setting up and implementing internal processes and procedures
Skills Capabilities and Aptitudes
Essential criteria- Clear communicator with excellent written and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately to a diverse and varied range of audiences consisting of internal and external stakeholders.
- Proven interpersonal skills to work with staff at all levels as well as individuals and/or their representatives.
- Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required.
- Experience of creating and giving presentations to a varied group of internal and external stakeholders.
- Ability to analyse very complex issues where material is conflicting and drawn from multiple sources
- Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making.
- Numerate and able to understand complex financial issues combined with deep analytical skills.
- Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales.
- Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.
- Working collaboratively with a range of stakeholders and the management of variety of relationships
- Proven negotiations skills around the review of packages of care to ensure outcomes are delivered while ensuring best use of resources.
- Resilience to deal with highly emotive and contentious issues, complaints, and confrontation.
Declarations of interest must be made in the supporting information section of any application. If an applicant does not have an interest to declare they should clearly state ‘No interests to declare’ within the supporting information section.
Please note that failure to provide information about an interest or a ‘No interests to declare’ statement at this stage of the application process will result in your application not being considered.