Quality Flow Coordinator - Transfer of Care Hub
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Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of the ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole.The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.
If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.
Job overview
The Transfer of Care Hub at Colchester Hospital is looking to recruit a Quality and Flow Coordinator to join our developing team.
The aim of the discharge team is to maximise personal independence and enable patients to return home as quickly as possible in a supported manner.
The Quality and Flow Lead will be responsible for providing continuous data reporting required to ensure the service is delivering high quality assessments in accordance with the service specification, including KPIs through planned and ad hoc reporting on the services clinical and quality performance in an accurate, clear and timely manner.
This is a fixed term/secondment position until the 31st of December 2025
Internal applicants currently employed by ESNEFT will be offered on a secondment basis only.
Main duties of the job
As the successful candidate, you will:
- Contribute to the development of a data quality culture within the service by highlighting data issues and working to develop solutions and ensuring routine audit and validation of all data.
- Be an ambassador for driving change within the service through participation and continual improvement activities
- Identify, analyse and interpret trends or patterns in data sets for continued evolution of the Transfer of Care Hub and its services
- Collaborate with stakeholders to develop, review and communicate quality assurance regarding policies and processes, ensuring alignment with best practices whilst supporting with the development and production of policies and procedures relevant to the Transfer of Care Hub.
- Support with producing benchmarking data against the NHS England Discharge to Assess Model
- Support improvement planning processes working closely with Senior Management to identify action plans and ensure that ESNEFT governance is adhered to within the Transfer of Care Hub
Working for our organisation
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Detailed job description and main responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person specification
Experience
Essential criteria- Previous administrative role
- Working collaboratively as part of a team
- Advanced IT Systems including - Microsoft Office
- Experience of communicating with a range of people both within and external to the organisation
- Experience of dealing with non-routine administrative matters
- NHS experience
- Experience within relevant work area
- Experience of working with members of the public
- Supervision/co-ordination of other team members
- Project management
- Working autonomously
Qualifications
Essential criteria- GCSE grade 5/C or equivalent in English and Maths
- NVQ level 3 in administration/secretarial or equivalent
- Relevant experience to degree level
- Degree in Business Studies
Knowledge
Essential criteria- Confidentiality and Data Protection
- Customer service
- NHS
- Knowledge of relevant work area and specialist terminology
- Project Management
Skills
Essential criteria- Advanced keyboard skills
- Excellent communication skills (written and verbal) to deal with complex or sensitive information
- Ability to work well in a team
- Good attention to detail and accuracy
- Able to plan and prioritise effectively and work within defined deadlines
- Ability to work flexibly to meet the demands of the service
- Ability to deal appropriately with sensitive and confidential information
- Able to demonstrate a commitment to Trust Values
- Able to solve complex problems
- Good organisational skills
- Demonstrate leadership skills
- Able to manage unpredictable workload, and interruptions
Please note that where response levels are exceptional we may close the post before the specified date, therefore early application is recommended.
Please make sure that you read the Job Description and Person Specification attached and that your statement in support reflects this as your application will be judged against these criteria.
Secondment - if you are interested in undertaking a role on a secondment basis, please ensure that you have discussed this with your current line manager prior to submitting your application. Please note if you are already an employee of ESNEFT fixed term roles will only be offered on a secondment basis.
When providing reference details please provide email addresses so references can be sought promptly to cover the last 3 years of employment.
Successful candidates may be charged for their DBS check. Please ensure you read the information found in the attached DBS Information document
The Trust is committed to its staff and their development and to equal opportunities and diversity. Applications are welcomed from all sections of the community.
Whilst we welcome applications from all and your application will be considered on individual merit, if you are offered a position and require a Skilled Worker Certificate of Sponsorship we may not be able to process your application to the final stage due Home Office eligibility.
In submitting an application form, you authorise East Suffolk and North Essex NHS Foundation Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.
We would like to take this opportunity to thank you for your interest in East Suffolk and North Essex NHS Foundation Trust; we look forward to receiving your application for employment.