Emergency Department Receptionist
Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2024/2025 and will be implemented in November 2024 backdated to 1st April 2024 where applicable.
Job overview
An exciting opportunity has arisen to recruit an Emergency Department Receptionist to join the Emergency Care Directorate’s Administration Team at Ysbyty Glan Clwyd.
We are looking for an experienced receptionist to work within our Emergency Department (ED). Working as part of the ED Team the post holder will be required to give efficient receptionist and administrative support to the clinical team within ED.
As a part of this very busy team, the successful applicant is expected to be very flexible, have a pleasant personality and a positive approach to their work. Applicants must also have a good standard of education, be adaptable and have good organisational skills.This individual will require excellent communication skills and the ability to deal with sensitive matters and highly confidential patient information.
Previous receptionist/administrative experience and knowledge of the Welsh Patient Administration System (WPAS) and Symphony is desirable but not essential as full training will be provided.
Overtime is available.
The ability to speak Welsh is essential for this post to a minimum of level 3.
Main duties of the job
To provide an efficient reception and administration service to the ED department whilst working as part of a multi-disciplinary team to actively ensure that an effective service is provided and patient satisfaction is maximised. Also to promptly and efficiently exercise own judgement to resolve patient queries within own professional constraints.
By the nature of the duties the post holder will be required to maintain strict confidentiality and will be expected to deal with staff, patients, carers and relatives with courtesy and discretion at all times.
The ability to speak Welsh is essential for this post
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales.Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria- English and Mathematics to GCSE or equivalent experience
- NVQ level 3 Customer Care or equivalent qualification or experience OR AMSPAR Intermediate Diploma in Medical Reception
Experience
Essential criteria- Previous clerical/office/reception experience.
- Customer Service experience.
- Previous NHS experience
Skills
Essential criteria- Essential Welsh Speaking
- IT Computer Literate
- Effective communication skills
- Able to communicate information clearly and sensitively in person and over the phone
- General experience of admin functions
Personal Qualities
Essential criteria- Team Player
- Work on own initiative
- Ability to motivate others
- Ability to organise work within the department
Knowledge
Essential criteria- Data protection and confidentiality
- Meets all desirable criteria as per attached job description/person specification
If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.