Receptionist/Telephonist
Job overview
The post holder will provide comprehensive and high quality receptionist/telephonist service.
The post holder will work in a challenging environment that undergoes constant changes and will need to exercise judgement and use a combination of skills to deal with day-to-day issues.
The post holder will be expected to demonstrate a sensitive and caring attitude that is client-focused and maintain a calm and organised approach when working under pressure.
Main duties of the job
Deal with patient enquiries in person and over the telephone appropriately, efficiently, courteously, promptly and discreetly, recognising the different needs of individuals.
Ensure registration details of all temporary/new patients are recorded and documented and ensure patients have an understanding of the hours of operation and procedures by going through the practice leaflet with them.
Work flexibly with other practice staff to ensure that the surgery is adequately staffed at all times to meet service needs.
Other duties as may be required by the nature of general medical practice.
The ability to speak and write in Welsh is essential.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales .Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications/Experience
Essential criteria- Confidence in dealing with the public by telephone and in person
- Experience of using Microsoft office packages
- Previous experience in a busy Reception
- Education to a high standard
- Relate to public empathy/understanding
- NVQ level 1 in customer services/or equivalent
- Experience of working within a Primary Care NHS setting
- Experience in Medicines Management
Knowledge
Essential criteria- General understanding of the way the NHS functions
- Communication skills, concise accurate, grammatically correct
- Previous experience using EMIS and other NHS systems
Skills
Essential criteria- Ability to work as part of a team and on own initiative
- Previous experience in Customer services
Language Skills
Essential criteria- Level 3 spoken Welsh