[ref. m48872822] Senior Administrator - NHS

Job overview

We are excited to be advertising for a Senior Administrator, working 18.75 hours per week, based in the office at Springfield Court, in Barnstaple. You will be part of the team providing business support for our Mental Health clinical teams.

Children and Family Health Devon (CFHD) is the place to be! We have developed an innovative, integrated model of children’s community services and now looking to appoint enthusiastic individuals to join our friendly and dedicated locality and county-wide professional teams.

As a large community service, you will be joining a strong, enthusiastic and supportive group of professionals who will be your peers, your phone a friend network and your inspiring colleagues.

This provides a real sense of professional collaboration at work, that will be an asset to your daily work, your career development and your support network.

• providing excellent customer service by responding to incoming telephone queries in a timely and accurate way
• producing and sending letters and reports
• processing of incoming correspondence and referrals
• booking of appointments
• general administrative tasks
• use of electronic systems
• assisting with reporting and compilation of data

Working for our organisation

Successful applicants will be employed by Torbay and South Devon Foundation Trust

• Torbay and South Devon FT
• Devon Partnership NHS Trust
• Royal Devon University Healthcare NHS Foundation
• Livewell South West

CFHD provides integrated care and treatment for children and young people across physical and mental health which are provided by Torbay and South Devon Foundation Trust and Devon Partnership Trust.

We are working closely with other organisations and providers to ensure we deliver locality and county-wide based integrated access to all of our services, based on the i-Thrive Framework, in response to consultation with our service users and communities.

CFHD works closely with our local universities of Plymouth, Exeter & the Peninsula Medical School where we support students in clinical training placements and in addition support our own staff to undertake post graduate training.

Our integrated care and treatment has been developed and refined in partnership with children, young people and their families/carers.

Our vision is to be a successful, vibrant, partnership that benefits the communities we serve.

• Maintain effective working relationships with colleagues within the organisation. In particular, work with managers and senior practitioners to ensure that statutory and other timescales for tasks are achieved
• Ensure that high standards of customer service are provided by communicating effectively and appropriately with service users, colleagues, managers and a range of professionals from within and outside of the organisation
• Required to use his or her personal judgement to escalate or refer issues to colleagues/managers within the guidelines provided by their line manager
• Participate in service development projects/initiatives as requested by line manager

Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

Person specification

Knowledge

• Computer Literate
• Good working knowledge of Microsoft Office packages including Outlook, Word, Excel.
• Willing to undertake training relevant to the post

• Good knowledge of a wide range of office procedures

Experience

• Clerical, administrative or reception experience (minimum 1 year).
• Ability to communicate effectively
• Interpersonal and organisational skills
• Ability to prioritise workload

• Clerical, administrative or reception experience (minimum 2 years). Experience within a customer care, healthcare, education or social care setting.
• Experience with minute taking

Qualifications

• Good general education e.g. GCSEs or equivalent.

• NVQ level 3 Business Administration or equivalent experience

You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.

If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.

• We reserve the right to close vacancies early if we receive a high volume of applications. Therefore, we encourage you to apply promptly.
• Please read the job description carefully and tailor your application to reflect the requirements of the role.
• Applicants who identify in their application form they are a part of the Armed Forces community will be guaranteed an interview, provided they meet the minimum essential criteria outlined in the job description and person specification for the role. Step into Health guidance can be found on our NHS Employers website.
• Correspondence will be sent via Trac, text, and email. Please ensure you check your email and Trac account regularly.
• Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.
• If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion.
• It is your responsibility to ensure the timely receipt of appropriate references.

If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.