Senior Administrator

Job overview

Child and Family Health Devon

Child and Family Health Devon (CFHD) have an exciting opportunity for a Senior Administrator to join our friendly team. Although your main base will be at Capital Court, Sowton, Exeter, there will, on occasions, be the need to work from our other sites across Exeter.

The Senior Administrator will be part of a wider Business Support function.

You will have a key role in providing secretarial, administrative and organisational support across the full range of office and service activities, including the smooth running of the office, processing of referrals, maintaining caseloads, working alongside clinicians planning clinics as well as general secretarial/administrative support to a range of frontline clinicians & managers.

This is a permanent full time position working 37.50 hours per week.

Main duties of the job

Main duties include:

• providing excellent customer service by responding to incoming telephone queries in a timely and accurate way
• general administrative tasks
• use of electronic systems
• preparation of electronic and paper files
• assisting with reporting and compilation of data
• producing letters and reports
• processing of incoming correspondence
• Support to clinical team members
• Diary management

Why work with us - 1 (pagetiger.com)

Working for our organisation

Children and Family Health Devon provide health services for children, young people and families across Devon. Our hope is that our services help children and young people to feel healthy, happy and safe.

Careers - Children and Family Health Devon

Detailed job description and main responsibilities

Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification

Full training will be provided in this friendly team.

Person specification

Knowledge

• Computer Literate
• Good working knowledge of Microsoft Office packages including Outlook, Word, Excel.
• Willing to undertake training relevant to the post

• Good knowledge of a wide range of office procedures

Experience

• Clerical, administrative or reception experience (minimum 1 year).

• Clerical, administrative or reception experience (minimum 2 years). Experience within a customer care, healthcare, education or social care setting.

Qualifications

• Good general education e.g. GCSEs or equivalent.

• NVQ level 3 Business Administration or equivalent experience

You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.

If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.

• We reserve the right to close vacancies early if we receive a high volume of applications. Therefore, we encourage you to apply promptly.
• Please read the job description carefully and tailor your application to reflect the requirements of the role.
• Applicants who identify in their application form they are a part of the Armed Forces community will be guaranteed an interview, provided they meet the minimum essential criteria outlined in the job description and person specification for the role. Step into Health guidance can be found on our NHS Employers website.
• Correspondence will be sent via Trac, text, and email. Please ensure you check your email and Trac account regularly.
• Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.
• If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion.
• It is your responsibility to ensure the timely receipt of appropriate references.

If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.