ICT Service Desk Operative
Hays Specialist Recruitment Birmingham
Hays Technology is looking for a Service Desk Analyst to join an exciting public sector client's team on a contract basis.
Role: ICT Service Desk OperativeLocation: Leamington Spa (On-Site)
Duration: 3 Months Initial Contract
What you will be doing:
- To provide instruction and advice to systems users via the telephone and remote support software
- To ensure that all incidents raise via the ICT service desk system are accurately and clearly recorded.
- To triage, categorise and prioritise all incidents presented via the employee self-service portal
- To ensure that all changes to systems user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution.
- Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessary
What we are looking for:
- A graduate looking to start their IT career or someone who has previous service desk experience
- Good communication Skills
- Customer service experience
- Team working experience
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Birmingham
Role Introduction:
The ITSM Service Desk Engineer provides second line technical support to end users within OneAdvanced. The role includes resolving technical IT incidents, troubleshooting IT infrastructure problems, and ensuring efficient...
The Futures GroupNottingham, 42 mi from Birmingham
and the business with day-to-day activities. This will include basic fault resolution, triage of complex issues, equipment ordering and other administration duties.
Duties
A member of the IT Service Desk Team working to the company SLA’s KPI’s and guidelines...
Nottingham Community Housing AssociationClifton (Nottinghamshire), 39 mi from Birmingham
Salary: £28,063 - £31,083 per annum
Location: Nottingham
Hours: 35
Closing Date: 27/10/2024 23:59
The Vacancy
We have a fantastic opportunity for someone to join our Technology Services team as a Service Desk Analyst at NCHA. We are a busy...