Operations Manager

About the Role

The ideal candidate will have a proven track record in operations leadership, a strong analytical mindset, and the ability to drive performance improvements across diverse business functions.

• Oversee and manage all operational activities to ensure smooth daily operations.
• Lead a team by managing performance, recruitment, and development to drive success.
• Develop and execute operational plans aligned with organisational goals.
• Continuously evaluate and enhance business procedures for efficiency and effectiveness.
• Manage procurement and allocate materials and resources efficiently.
• Oversee customer support processes to maximize satisfaction.
• Monitor financial performance, review budgets, and implement profitability strategies.
• Develop and enforce policies to maintain compliance and improve operations.
• Collaborate with external partners, vendors, and global teams to optimize processes.
• Analyse data to assess performance, address challenges, and innovate solutions.
• Ensure operational excellence by designing scalable, standardised systems.
• Act as a liaison between sales and operations to enhance customer experiences.
• Manage budgets, monitor expenditures, and drive cost-effective practices.

• Bachelor’s Degree in Supply Chain Management, Business Administration, or a related field (or equivalent experience).
• A minimum of 10 years of experience in operations management.
• Excellent leadership, organisational, and decision-making abilities.
• Deep understanding of industry regulations, compliance, and operational best practices.
• Proficiency in data analysis tools, CRM software, and performance evaluation metrics.
• Exceptional communication, negotiation, and relationship-building skills.
• Demonstrated success in implementing innovative strategies to boost productivity and profitability.

This role offers the opportunity to make a significant impact on the organisation’s growth and success. You’ll work in a dynamic, professional environment where your ideas and contributions will be valued and rewarded.

If you are a results-driven operations leader with a passion for efficiency and excellence, we’d love to hear from you!