Apprentice Administration Officer - Critical Care
Sandwell & West Birmingham NHS Trust is a friendly, integrated healthcare provider focused on improving the life chances and health outcomes of our diverse population.
We have three strategic objectives:
People: To cultivate and sustain happy, productive and engaged staff;Patients: To be good or outstanding at everything we do;
Population: To work seamlessly with partners to improve lives;
We run services from Sandwell, City and Rowley Regis Hospitals, Birmingham & Midland Eye Centre, Birmingham Treatment Centre, the Lyng and Leasowes Intermediate Care Centre. Our GP practices and community teams provide care in schools, healthcare centres and at home.
Developing and caring for our People is fundamental. We were one of the first Trusts to provide the Real Living Wage, as well as a Live and Work scheme to support people at risk of homelessness into paid work and training. We offer a range of staff benefits, health & wellbeing support and will help you to bring your ambition to life through our bespoke training and development programmes.As “People” is one of our three strategic objectives, we make a continued commitment to prioritise support for all our colleagues.
Healthcare services have a significant impact on the environment. We are committed to embedding sustainable practices. We expect all colleagues to support the delivery of our Green Strategic Plan and to drive positive changes in their department.
Job overview
An exciting opportunity has arisen for an experienced Apprentice Office Administrator to join our highly professional admin team on Critical Care Services at our new MMUH site.
Please note that the working days for this post will be Monday to Friday .
Applications are invited from enthusiastic, energetic and highly motivated individuals who are passionate about providing an efficient service. The skills we value the most in our staff are:
- Dedicated to providing and maintaining high standards
- Working well as part of a team to achieve shared goals
- Having an exemplary standard of personal conduct, positive attitude and behavior.
- Be able to work in a high risk environment.
We value our workforce and highly encourage individuals to be forthcoming with their learning needs and be actively involved in all new initiatives introduced by the Trust.
You will be expected to complete the Business Administrator Level 3 apprenticeship during your employment, which usually takes up to 21 months.
If you enjoy a challenge and want to be part of an excellent admin team then please feel free to contact: Suki Kalon – Assistant Service Manager on 0121-507-4040 or email [email protected] for further details.
Please note that the job advert may close early if number of applications exceed limit.
Main duties of the job
The role will involve all aspects of clerical and administrative duties, in order to assist in the effective running of the ward. Be flexible and adaptable to an ever changing environment with good communications skills both written and verbal.
The post holder will be required to provide a customer orientated response to all visitors and professionals, work within a multidisciplinary team both internal and external bodies.
Working for our organisation
Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.
Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), is now open and provides care to our local population in a first class, purpose-built premises. The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities.
We have three newly emerging strategic objectives:
- Our People – to cultivate and sustain happy, productive and engaged staff
- Our Patients – to be good or outstanding in everything we do
- Our Population – to work seamlessly with our partners to improve lives
Detailed job description and main responsibilities
Please see attached Job Description and Person Specification for full details of what this role entails
Person specification
Experience
Essential criteria- Experience of working in the NHS/similar environment
- Experience of working in a customer focussed environment
- Demonstrable keyboard/IT skills
- Evidence of effective communication skills
- Able to work independently and as part of a team
- Ability to work to targets and meet deadlines
Qualifications
Essential criteria- GCSE Math & English A-C/4 or equivalent (Functional Skills Level 2)
We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.