[ref. h11480618] Customer Service Advisor - Bedford

apartmentMovianto placeBedford calendar_month05/02/2025

Job Advert

Are you a Customer Service Advisor looking for a new role? Do you want to make a difference and contribute to a pioneering

healthcare logistics company?

You'll be working at our Bedford site, doing 37.5 hours a week, 8:30 - 17:00, working Monday to Friday on an annual salary of

£26.000.00 per annum.

Benefits

We don’t work on weekends. Additionally, we have an onsite gym, discounted PureGym memberships, 33days of annual leave including
bank holidays as well as the option to buy more, get it your way with Wagestream, a workplace pension, access to simply health and
other perks. You’ll also have access to My Rewards our benefits platform offering a variety of high street discounts, cashback and

savings.

Purpose of the role

To provide TPI UK Clients with excellent Customer Service and ensure transport consignments are successfully executed in line with

expectations and agreements. As a Customer Service Advisor you will work within the TPI UK quality management system to

ensure full compliance at all times.

Responsibilities:

Serve as the main point of contact for incoming Customer communications (orders, enquiries, complaints) ensuring all system

records are accurate and complete for successful transport execution.

Build strong and lasting relationships with TPI UK Clients by demonstrating an awareness of the importance of customer

satisfaction.

Develop a deep understanding of TPI’s service offering to ensure Clients are presented with the most cost effective and

relevant solutions.

Drive profitability whilst maintaining maximum service levels.
Support Key Account and Business Development functions to maximise account retention and growth.
Prioritise workload to ensure transport consignments meet required deadlines.
Record complaints and deviations through the companies DIR/CAPA and nonconformance procedures.
Compile monthly KPI data.
Authorise costs and revenue following completion of transport orders.
Ensure compliance when transporting temperature controlled, ADR and CD consignments.
Work independently and as part of a team to achieve successful results.
Overcome challenges in a pro-active way.

Functional/Technical Expertise:

Previous Customer Service experience ideally in transport/logistics/healthcare or a
service provision environment
Willingness to try new approaches and adapt to changes, providing constructive
feedback
Passionate about good Customer Service
Takes personal responsibility for delivering high quality of work
GCSE educated or similar level
Ability to communicate at all levels
Able to work under pressure and to strict deadlines
Able to work within a team and individually
Ability to influence at all levels
Excellent organisational skills
High attention to detail
Competent in the use of Microsoft packages and Freight Software
Ability to follow and provide clear instructions

All tasks must be carried out in compliance with the company and country legislation and practices, Public Health Code, Good
Distribution Practices, and quality, health and safety at work and environment guidelines relevant to the market in which the role

is operational in

For more information or if you have any questions, please email recruitment.uk@movianto.com.

Movianto / Walden Group is an equal opportunity employer. All tasks must be carried out in compliance with the company and country
legislation and practices, health and safety at work and environment guidelines relevant to the market in which the role is
operational in. Please note the list above is not exhaustive and we expect the post holder to be flexible within the framework of
the job definition. Movianto / Walden Group seeks to recruit and appoint the best available person for a job regardless of marital

/ civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Movianto / Walden Group apply all relevant Data Protection laws when processing your

Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with Movianto/ Walden
Group, these details will be held by us in accordance with our privacy policy used by our team to contact you regarding this or

other relevant opportunities at Movianto/ Walden Group.

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