Customer Service Advisor

Job Type: Full-time / Permanent

About Us:

We are a leading manufacturer of cleaning products and equipment, providing high-quality solutions to businesses and individuals across the UK. Due to continued growth, we are looking for a dedicated Customer Service Advisor to join our Northampton-based team.

Job Summary:

As a Customer Service Advisor, you will be the first point of contact for our customers, providing exceptional service and support. You will handle customer enquiries, process orders, and offer product advice to ensure customer satisfaction.

Requirements

Key Responsibilities:

• Respond to customer enquiries via phone, email, and live chat in a professional and friendly manner.
• Process orders, returns, and exchanges efficiently.
• Provide product knowledge and advice to help customers choose the right cleaning products and equipment.
• Resolve customer issues and complaints promptly, ensuring a positive resolution.
• Liaise with internal departments such as sales, logistics, and production to ensure smooth order fulfilment.
• Maintain accurate customer records using CRM systems.
• Identify opportunities to upsell or cross-sell products to customers.
• Support the sales team with administrative tasks as needed.

Benefits

Requirements:

• Previous experience in a customer service role, preferably within manufacturing, cleaning products, or a related industry.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to work efficiently in a fast-paced environment.
• Good IT skills, including experience with CRM systems and Microsoft Office.
• A team player with a proactive and positive attitude.