Business Support Manager - NHS
NHS Jobs Manchester
PURPOSE OF THE ROLE: Middleton PCN has an exciting opportunity for an experienced and driven individual to join our organisation to support our local primary care networks and take on the role of Business Support Manager for delivering the Locally Commissioned Services contract,locally known as the Core+ contract The post holder will be a key member of the team, and the role will include supporting our member practices to deliver the strategic and operational aims of the LCS contract as well as assisting with DES and core contracts.
The post-holder will be expected to develop and establish strong collaborative relationships with practices and all stakeholders. Internally these include, practice members of the PCN, PCN ARRS and Care Home team and, externally, the Integrated Commissioning Board, and most importantly, the PCN patients.As the role of Primary Care Networks, within the NHS, develops it is envisaged that the demands and requirements of the post will increase over time. The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role.
The job holder will carry out any other duties as may reasonably be required by the CORE+ lead. The following areas of responsibility are an indication of the role but could be subject to change as the impact of primary care commissioning emerges.
Job Summary To play a pivotal role in the delivery of high-quality primary health care within the Primary Care Network. Support the PCN CORE+ lead and the member practices to ensure the smooth running of the delivery of LSC, DES and core contracts.
To support the day-to-day management of the LSC contract. To support the production of performance and quality reports within the LSC and other Network initiatives, liaising with other stakeholders as required. Regular meetings and keeping practice managers updated with progress reports on LSC contract and other projects.
Key Responsibilities and Duties: First point of contact for PCN Practice Managers regarding delivery of the LSC contract. Co-ordinate the delivery of enhanced services and other service submissions on behalf of the PCN board. Management and administrative support of monthly meetings, including organising and taking minutes in relation to LSC contract.
Provide project management support for new and existing LSC tasks. Finance: To monitor and check the accuracy of submissions for LCS on behalf of the PCN and ensure that all claims are submitted on a monthly and quarterly basis and payment made and received.
Liaise with the RRMC Finance team to monitor LSC expenditure and identifying significant deviations from plan. Organisational: To oversee the administration of the LSC contract and assist in other PCN projects. Support the CORE+ lead to develop strategic and operational planning processes to support the PCNs objectives.
Support CORE+ lead with writing business and development plans as required. IM&T Ensure PCNs compliance with the GDPR and FOI along with other relevant legislation and professional information management standards such as GMC/BMA and LMC guidance.
Welfare: Organise PCN events. Working Relationships: to work as a flexible member of the PCN, providing support to other team members when necessary. To take an active role in the development and embedding of PCNs culture, values, and reputation as providers of high-quality services.
Encourage supporting staff to collaborate through sharing information and intelligence across different activities. Required Expertise: The role demands a strong understanding of: General Practice-Familiarity with the operational aspects and challenges faced by general practices is essential.
Knowledge of commissioning processes and relationships with commissioners will be vital for effective negotiations and contract management. A comprehensive understanding of the LSC initiatives and its objectives will enable the Manager to effectively lead and support practices.
Training can be provided for this if needed. Ideally knowledge of curator and EMIS. Again, training can be provided for this.
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