Ward Administrator
Job overview
An exciting opportunity has arisen to join our Administration Team at Laureate House on the Blake Ward. Your duties will include supporting patients and their relatives on the Ward as well as providing a comprehensive administrative support to the team of doctors, nurses, support workers and other professionals involved in patient care.
The post holder will provide an efficient and professional service ensuring quality service to all users, their families and professionals contacting the Ward. The post holder may also be required to cover other wards within Laureate House, to provide support during absence of other administrators as well.
Main duties of the job
To be an initial point of contact for the service and respond to all enquiries in a professional and sensitive manner, and, to provide a responsive, comprehensive clerical and administrative service to the multi-disciplinary team, in order to support them to provide an efficient and effective service for the benefit of the service user group and their families.
Perfect candidate will have a flexible approach in providing administration support to the teams working with a client group with mental health problems. There will be client and carer telephone contact and also, face-to-face contact on daily basis therefore, good communication skills are essential.
The post holder may also be required to cover other wards within Laureate House, to provide support during absence of other administrators as well.
Working for our organisation
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Detailed job description and main responsibilities
See attached detailed job description and person specification:
Staff benefits- Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
Person specification
Experience
Essential criteria- Experience of dealing with a range of people in person and over the telephone
- Experience of carrying out administrative duties to complete a piece of work in a methodical, efficient and timely manner to meet a set deadline
- Maths/English GCSE grade C
- Experience of working as part of a team in order to achieve a shared vision/goal
- Experience working in an admin role in a clinical environment
Education /Qualifications
Essential criteria- Ability to use Microsoft Office Software (Word, Excel etc)
- GCSE Maths/English grade C
- NVQ Level 2 in Business Administration or equivalent demonstrable experience
Important Information about working for GMMH:
All positions within the Trust are subject to satisfactory pre-employment checks, for further information on the checks required please visit the NHS Employers website www.nhsemployers.org
The Trust mandates all post holders who require a DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration throughout your employment with GMMH.
Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer.
The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.
We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities.If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you.
Use of Artificial Intelligence (AI) when writing job applications
A candidate may utilise the help of AI when writing job application. The assessment of an application is made on its entirety and most times AI-generated content does not fully grasp the context and requirements of the job one applies for thus producing inaccurate and misleading information, especially in the supporting statement section of an application that can lack real life examples of one’s achievements, success and challenges.
We have added a disclaimer to our application process advising that the use of AI is monitored. GMMH reserves the right to follow up with a candidate at the interview on specific responses and those examples used in the supporting statement to explore it further.
Sponsorship
We are proud to be an approved sponsor for the Skilled Worker visa. Applications from individuals who require sponsorship will be considered alongside all other applications. Please be aware that not all roles are eligible for sponsorship. You can review the list of eligible roles and salary requirements on the UK Government’s website – click here.
If you are offered a role with us and you require sponsorship, we will check your eligibility in line with the information on the above website. Your offer of employment could be withdrawn if the role is not eligible for sponsorship, and you are not otherwise able to evidence your right to work in the UK.
The Home Office introduces new changes from 09/04/2025 that impact the health and care sector, you may wish to familiarise with it here.
Do you have experience outside the NHS?
We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities.
We will consider relevant experience outside the NHS to calculate your salary on appointment. Please contact our Recruitment Team for more information.
**Please note, this vacancy may be closed at any time if sufficient applications have been received**