Ward Administrator
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We take positive action to support disadvantaged groups and also particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us.We encourage all applicants to share their equality information with us.
Job overview
This is an exciting opportunity for the successful candidate to join our Administration Team at Rowan View, as a Ward Administrator. We are looking for a one part time Ward Administrator.
The post holders will be ward based, and will be expected to provide a timely, accurate and comprehensive range of clerical, administration and cashier duties to support inpatient areas across the Division. The post holder will be a key member of the ward based and administrative teams.The post holders will be required to maintain confidentiality in relation to patient and staff information. They will work flexibly to meet the needs of the service and to support the ward and service processes. The post holders will work with a high level of accuracy, a commitment to team working and continuous improvement to bring about positive service outcomes.
They will have good written and verbal communication skills and demonstrable organisational and time management ability. Previous experience of working in a similar role is required.
If you consider yourself as having the necessary skills, experience and demonstrate the values of the Trust within your daily working, then we would like to hear from you.
Can all applicants please ensure that you do have certificates for any of the qualifications you include on your application form, you will need to evidence these as part of the recruitment process. Please do not note any qualifications that you cannot provide certificates for.
Main duties of the job
This post requires on site working to support our inpatient services.
The post holder will act as a main point of contact for the wards at Rowan View, Medium Secure Unit and be a key member of the ward and administrative teams. With demonstrable typing and audio skills, the post holder will have a good knowledge of Microsoft Office applications and the ability to accurately record data.You will be required to prepare and take the minutes of a number of weekly ward/service meetings. The post holder will be required to audit clinical documents to support the clinical teams on the wards and input into the relevant Patient Clinical Information Systems, undertake diary management, cashier duties and the ordering of stock items for the service/wards.
The post holder will also be required to support with cash office duties. Previous experience of working in administration at a similar level would be beneficial.
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together.We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Detailed job description and main responsibilities
The post holder will produce typed letters/reports for the ward on various issues relevant to the Service and distribute to others via internal mail and the e-mail system, as appropriate.
In line with Service requirements, prepare agenda and papers for various meetings; attend, take and transcribe the minutes and distribute in accordance with agreed timescales.
Coordinate all ward round documentation across all disciplines, including maintenance of the membership lists via the relevant Clinical Information and e-mail systems.
In line with Service requirements, produce typed documentation to support key workers. Distribute relevant documents to members of the clinical team.
Ensure an adequate process for disposing of confidential clinical information/ documents.
Liaise with Service CPA Administrator providing information, as required and adding information into ward diaries.
Maintain recording systems to support the ward manager with monitoring of annual leave, sickness, and training of ward staff via the online roster system.
In line with Service requirements, maintain manual and electronic patient and ward records.
Maintain stationery and provisions stocks and order any other items required for the ward and also keep audits on what has been purchased.
Carry out general office duties, e.g. answer routine telephone enquiries, take/ deal with messages, book appointments when required, photocopying.
Carry out Cashier duties as per training provided and in accordance with Trust Standing Financial Instructions.
Escort professional visitors within the secure sites, as required.
Liaise with clinical and other administration staff.
Provide cover for colleagues as requested by the Administration Manager.
Contribute to general development initiatives and project work in line with Service requirements.
Ensure that work is conducted in accordance with Trust policies and procedures and contribute to their development.
Arrange appointments for professional visitors as and when required, coordinating all aspects of the visit, and liaising with security.
Person specification
Qualifications
Essential criteria- IT skills and experience.
- Previous experience working in an admin role
- Business Administration Level 3 or alternative relevant experience
Knowledge & Experience
Essential criteria- • Proven relevant experience of working in an administrative role.
- • Demonstrable organisational and time management skills.
- • Audio typing skills.
- • Good written, verbal and non-verbal skills
- • Experience and knowledge of people who experience mental health issues.
- • Experience of working in a healthcare environment.
- • PowerPoint presentation skills.
- • Cashier experience.
- • Minute taking experience.
Skills
Essential criteria- • Ability to work flexibly to meet service need.
- • Ability to use initiative and maintain a positive and professional attitude.
- • Ability to work as part of a team.
- • Ability to prioritise work with minimum supervision.
- • Ability to maintain confidentiality.
- • Good interpersonal skills and the ability to relate to people with tact and diplomacy.
- • Willingness to work in a secure setting.
Values
Essential criteria- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs.
Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.
As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification. If you would like your application to be considered under the Trust’s guaranteed interview scheme you can indicate this in the personal information section of your online application form.
Should you require a reasonable adjustment to our recruitment process please email [email protected] to ensure that measures can be put in place to support you.
We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.
The Trust expects all post holders who require an enhanced DBS for their role subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration. Trans applicants who require a DBS check and do not want to reveal details of their previous identity can contact the DBS Sensitive Applications Team (01516761452 or email [email protected]) with their application number once they have completed their DBS application form.The team can prevent any previous identity showing on the DBS Certificate, unless the applicant has a conviction under their previous details in which case this will need to be disclosed.
Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.
Flexible working requests will be considered for all roles.
Please be advised that the use of Artificial Intelligence on applications is monitored and if you choose to use this, you must declare this on your application form.
Please note: new entrants to the NHS will commence on the first pay point of the relevant band.Please note: new entrants to the NHS will commence on the first pay point of the relevant band.