Quality Improvement and Assurance Manager | Mersey Care NHS Foundation Trust
The Life Rooms is one of Mersey Care NHS Foundation Trusts innovative services. Our Social Model of Health is designed to support the prevention and population health agendas by activation through health activation and community access.
We have an exciting opportunity to work within The Life Rooms Business and Innovation Team as a Quality Improvement and Assurance Manager. Reporting to The Research and Quality Lead, the post holder will be responsible designing, implementing and monitoring continuous improvement iniatives to enhance service quality.The post holder will establish quality assurance standards and benchmarks in line with regulatory requirements and processes, supporting operational teams to implement within their services. The post holder will ensure all internal and external audits are conducted to a high standard, overseeing corrective actions where needed and use data analysis to identify areas for improvement, track performance metrics and deliver actionable insights.
The successful candidate will be based in The Life Rooms, Walton and will join an enthusiastic, innovative, and motivated team dedicated to providing high quality services through a social model of health.
Shortlisting planned for: 21 October 2024Interview planned for: 4 November 2024
Reporting to the Quality & Research Lead, the post holder will be responsible for ensuring that qualitygovernance, quality improvement and innovation frameworks are in place around all of the work streams
within The Life Rooms Social Model of Health and that the evaluation and research agenda is fully supported.
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together.We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.- Assist in the maintenance and development of an integrated governance framework for quality
- Provide a full range of administrative support duties to the Quality & Research Lead in relation
include the compilation of a variety of documents using Word, Microsoft Office and other IT
packages.
- Organise and facilitate service user-led task and finish groups, taking formal minutes and
- Provide a comprehensive and high-quality surveillance and information analysis system to
through the Quality Information Governance (QIG) process.
- Liaise with the Quality & Research Lead and the Senior Leadership Team to ensure reports are
expertise to present information in formats suited to a varied audience.
- Collating Quality Data from across the service to be utilised for promotional communications.
- Develop, in consultation with the Quality & Research Lead systems and processes to support the
all of the services within The Life Rooms Social Model of Health, liaising closely with operational
managers.
- Liaise with the Trust QRV Team to arrange inspections.
- Undertake the preparatory work to prepare for QRV inspections as directed by the Quality &
material, minuting visits and drafting post visit action plans.
- Work autonomously and liaise with the Trust quality improvement co-ordinators when necessary.
- Support service improvement and quality improvement projects including the preparation of
appropriately.
- Undertake surveys, audits, or research to support service developments with regard to quality
- Co-ordinate, monitor and evaluate the evidence for quality and governance across The Life Rooms
- Have oversight of the operational side by side initiatives prepare the relevant narrative for reports
- Support the Quality & Research Lead in the development and delivery of The Life Rooms Social
- Highlight implications for organisational compliance and recommend actions to reach, enhance or
- Ensure the validation/cross referencing of evidence across the quality governance framework using
Leadership Team.
- Assist in managing the preparation for external assessments related to quality governance and
- Assist the Quality & Research Lead in the promotion and implementation of quality standards
- Contribute to the on-going development of the Social Model of Health agenda including supporting
- Implement and manage systems developed to assess and report on The Life Rooms Social Model of
- Take a significant role in the preparation, co-ordination and response to the outcomes of visits of
assessors, Trust Directors and relevant staff ensuring the service is fully prepared and all
requirements of the assessment visit are achieved.
- Contribute to the development of the Trust quality improvement programmes identifying the
- Oversight in order to report to QIG of all service user feedback in the form of SWEMWBS and
reports.
- Lead on the review and updating of all Life Rooms documentation; drafting and managing an annual
Canvas.
This advert closes on Sunday 20 Oct 2024