Service Delivery Manager

Over the last 10 years Commify has grown and transformed under Private Equity ownership and now operates across 9 countries including UK, France, Spain, Italy, Romania, Germany, Netherlands, Australia, and the USA.

Our mission is clear; to make business communication brilliant by leveraging our best in class products that span SMS, WhatApp, Email, VOIP, and other communications technologies. We serve over 50,000 businesses globally and send over 5 billion communications on a yearly basis.

We have ambitious growth plans to expand our already impressive product portfolio. As a values-led business, we recognise our 'People' are our biggest asset. Do you want to be part of our success story?

As Delivery Manager in the Professional Services Management team the role will be responsible for ensuring that services are delivered to customers in a seamless manner. The role will work alongside the Solutions team to ensure alignment to customer delivery expectations and sales pipeline needs.

Requirements

The role will lead the project delivery team, monitor progress, and track KPIs. Organisation of the allocation of resources for projects and ensure any resource management is undertaken in line with demands. In this role you will also be responsible for continuous improvement of processes, through performance monitoring, quality assurance and any issue or incident reporting and root cause analysis required.

The Person:

Needs strong interpersonal and communication skills to build and maintain relationships with customers as well as technical and sales teams. They should be able to understand customer requirements, manage expectations, and ensure customer satisfaction throughout the service delivery process. Specifically they should be strong in the following areas:

• Communication: Being able to communicate effectively
• Leadership: Being able to guide and motivate a team
• Problem-solving: Being able to solve problems under pressure
• Customer-centric: Being able to prioritise the needs and expectations of the customer
• Technical proficiency: Understand engineering practices and ceremonies (e.g. Scrum)
• Organised: Being able to manage time and commitments
• Willingness to learn: Being open to learning new tech and systems
• Strategic thinking: Being able to think strategically and execute tactically
• Attention to detail: Being able to pay close attention to details

• Competitive Salary
• Company Bonus Scheme based on performance
• Private Healthcare & Dental
• 27 days annual leave plus Bank Holidays
• Birthday off work
• 5% employer pension contribution
• Death in service (4x salary)
• £350 Christmas voucher
• Monthly/quarterly socials
• Training & Development opportunities
• Hybrid working